Employee Records

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Employee records and the Employees page are being updated throughout 2025. This article is for the updated version of employee records. For the legacy version of employee records, please refer to the Legacy Employee Records article. For more information on the layout and features of the classic employee record, please refer to the Classic Employee Records article.

The updated employee record is only available when R365 Payroll is enabled or when the updated employee record for Smart Ops is enabled. The updated employee record for Smart Ops is in beta. Contact your CSM to learn more.

An employee record holds all employee information and communication settings for an employee. Learn more about employees in R365 here.

For information about the general process for adding new employees in R365, please see the New Employee Checklist.

If 'POS' was set as your organization's employee master, certain fields will be updated nightly with data from your POS system.

If R365 Payroll is enabled, when an employee is onboarded to payroll, the following tabs will be enabled for that employee's employee record:

From an employee record, users can:

  • View and edit employee identification details

  • View and edit employee contact details

  • View and edit employee emergency contact details

  • Grant or remove app access

  • Deactivate or activate the employee

  • Exclude the employee from R365 Payroll

  • Send the employee a temporary password for accessing the R365 mobile app

  • View and edit the employee’s employment info

  • View the employee’s jobs and job history

  • Add or remove jobs for the employee

  • View the employee’s employment history

  • View and edit the employee’s labor settings

  • View notes tagged with the employee

  • View and edit the employee’s schedule availability

  • View the employee’s punch history

  • View locations linked to the employee record

  • Link locations to the employee record

  • View external integration IDs associated with the employee record

  • Remove locations and external integration IDs from the employee record

If Certifications is enabled, users can:

If PTO Accrual Rules is enabled, users can:

For employees onboarded to R365 Payroll, users can:

  • Manage employee payroll onboarding

  • View and approve employee record changes

  • View pay history

  • View and edit the employee’s legal work location

  • View and edit the employee’s payment method

  • View and edit the employee’s benefits and deductions

  • View the employee’s tax elections

  • Manage the employee’s payroll-related documents


Security

The following permissions are associated with tabs and actions on employee records:

Labor → Employees

  • View Employees

  • Edit Employees

  • Can Grant/Remove Employee's Access to R365

  • Create Employees

  • Merge Employees

  • Approve Employee Changes

  • Delete Employees

  • Delete Employee Changes

  • Separate Employee

  • Basic Info

    • View Onboarding Status

    • Contact Information

      • View Contact Information

      • Edit Contact Information

    • Emergency Contact Information

      • View Emergency Contact Information

      • Edit Emergency Contact Information

    • Identification Information

      • View Identification Information

      • Edit Identification Information

    • PII

      • View PII

      • Edit PII

  • Certifications

    • Assign Certifications

  • Documents

    • View Documents

    • Edit Documents

  • Employment

    • Employment Settings

      • View Employment Settings

      • Edit Employment Settings

    • Hourly Job Info

      • View Hourly Job Info

      • Edit Hourly Job Info

    • Hourly Pay Rates

      • View Hourly Pay Rates

      • Edit Hourly Pay Rates

    • Pay Type

      • View Pay Type

      • Edit Pay Type

    • Payroll ID

      • View Payroll ID

      • Edit Payroll ID

    • Salary Job Info

      • View Salary Job Info

      • Edit Salary Job Info

    • Salary Pay Rates

      • View Salary Pay Rates

      • Edit Salary Pay Rates

  • Integrations

    • View Integrations

  • Notes

    • View Notes

  • Payroll

    • View Account Number

    • Add to Payroll

    • Account

      • View Account Setup

      • Edit Account Setup

    • Deductions

      • View Deductions

      • Edit Deductions

    • Exclude from Payroll

      • View Exclude from Payroll

      • Edit Exclude from Payroll

    • Pay History

      • View Pay History

    • Pay Preference

      • View Pay Preference

      • Edit Pay Preference

  • Schedule

    • View Schedule Availability

    • Edit Schedule Availability

  • Taxes

    • View Taxes

    • Edit Taxes

  • Time

    • View Punches

    • Accrual Balances

      • View Accrual Balances

      • Edit Accrual Balances

    • Expected Weekly Hours

      • View Expected Weekly Hours

      • Edit Expected Weekly Hours


These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.


Navigation

Search for an employee record:

Navigate to employee records with the R365 global search bar:

  1. Enter all or part of the employee’s name or email address in the global search bar.

  2. Select the employee from the results list.


Navigate to an employee record on the Employees page:

  1. Navigate to the Employees page.

    1. In the Workforce navigation menu, under Employees, select Employees.

  2. Click the row for the desired employee.


Header - Fields & Buttons

Field

Description

1

Photo

The employee image that will show in various places in R365, including the Scheduling page. Click to change or upload an employee photo.

If no image is uploaded, the employee's initials will appear instead.

2

Employee Information

Includes:

  • First and Last Name

  • Primary Job

  • Employee ID

  • Primary Location

3

Save

Click to save changes to the employee record.

4

Delete / Actions Button

When Workforce Payroll is not enabled, the Delete button is the only action available.


Delete - Permanently deletes the employee record. This action cannot be undone.


When Workforce Payroll is enabled, the Actions menu contains the following options:

Onboard - Opens the Employee Onboarding wizard, which guides the user through the required fields to onboard the employee to payroll.

  • Once the employee is onboarded to payroll, the following tabs will be enabled for that employee's employee record:

    • Payroll

    • Taxes

    • Documents


Separate - Opens the Employee Separation wizard, where the employee can be separated from one or more payroll companies.

Rehire - Opens the Employee Rehire wizard, where the employee can be rehired to a selected legal entity and associated payroll company. The Rehire option only appears when the employee has been separated from one or more payroll companies.

5

Upload Files

Click to view uploaded files or upload additional files to the employee record.

6

Help

Click to open the Help menu, which includes resources that can assist in managing employee records.

7

Full Screen

Click to expand the sidesheet to fullscreen. Clicking the minimize icon that appears in its place will return it back to its original size.

8

Close

Click to close the sidesheet without saving changes.

9

Tabs

See Employee Records Tabs section below for more details.

Standard tabs:

R365 Payroll tabs:

The R365 Payroll tabs are only displayed for employees who have been onboarded to payroll.


Employee Record Tabs

Summary Tab

The Summary tab contains summary information for the employee, organized into the following sections:

Section

Description

Quick Info

Displays important information for the employee, pulled from the Basic Info and Employment tabs.

Onboarding Checklist

Displays the employee's progress through the required onboarding items.

The onboarding checklist only appears when R365 Payroll is enabled and for employees whose onboarding is in progress.

Requests

Displays changes to the employee record that require approval.

This section is only displayed when Workforce Payroll is enabled and employee record change approvals have been set up in Workflows.

Basic Info Tab

The Basic Info tab contains identification information, contact information, and app access settings, organized into the following sections:

Section

Description

Identification

The employee's name and birthday.

When Workforce Payroll is enabled, this section also contains EEOC information and SSN/TIN.

Contact Info

Information on how the employee can be contacted, as well as the setting for R365 Messaging.

Emergency Contact Info

The name, phone number, and email address for the employee's emergency contact.

Access

App Access and Inactive Status settings.

When Workforce Payroll is enabled, this section also includes the 'Exclude From Payroll' setting.

Employment Tab

The Employment tab contains employment information, job and responsibility information, and labor settings, organized into the following sections:

Section

Description

Employment Info

Employee's hire date, work-provided email address and phone number, primary location, employment type, primary FLSA status, employment status, and payroll ID.

When Workforce Payroll is enabled, this section also includes the Onboarding Manager and 'Exclude From Payroll Export' settings.

Jobs

All jobs associated with the employee. For each job, the employee's pay rate can be added. To assist in scheduling, the responsibilities and employee rating can be defined for each job listed.

When Workforce Payroll is enabled, jobs with effective end dates can be viewed in the historical job list.

This section will only appear once the employee record is saved.

If no jobs are added, the employee will be hidden from the Schedule Calendar.

Employment History

Displays hire and separation information per legal entity.

This section only appears when Workforce Payroll is enabled.

Settings

Includes the following employment-related settings:

  • Break Waiver

  • Exclude Overtime

  • Exclude Labor Hours

  • Exclude Labor $

Certifications Tab

On the Certifications tab of an employee's employee record, users can view, edit, and assign the employee's certifications.

Section

Description

Certifications

Displays all certifications assigned to the employee, including the expiration date and expiration status of those certifications.

Time Tab

The Time tab contains information related to expected and actual time worked by the employee, organized into the following sections:

Section

Description

Expected Weekly Hours

The hours the employee is expected to work each week per legal entity.

The Expected Weekly Hours section only appears if Workforce Payroll is enabled and after a job has been associated with the employee.

Punches

Shows all labor punches, detailing when this employee has clocked in and out of the POS and at which location(s).

PTO Policy

Displays the PTO policy that determines the PTO accrual for the employee. Employee-specific adjustments to the PTO policy can be applied here.

The PTO Policy section only appears if Workforce Payroll is enabled and PTO Accruals is not enabled.

The PTO Policy section is being replaced with the Time Off tab as part of the PTO Accruals feature. When PTO Accruals is enabled, the PTO Policy section is hidden.

Schedule Tab

The Schedule tab contains the Availability section:

Section

Description

Availability

Displays the employee's weekly scheduling availability.

Time Off Tab

The Time Off tab only appears if PTO Accruals is enabled.

The Time Off tab contains all of the PTO accrual balances for the employee.

Section

Description

Accrual Balances

All accrual rules assigned to the employee appear in the Accrual Balances section as summary cards. Clicking on a summary card will open the Accrual Balance Detail sidesheet, where additional details can be viewed and balances can be adjusted.

Notes Tab

The Notes tab contains the Log Entries section.

Section

Description

Log Entries

Displays all Log Entries where the employee was tagged. Employee notes can be for a variety of reasons, such as 'No Show', 'Late for Shift', 'Exceptional Service', and more. Learn more about adding employee notes here.

When a log entry is created and tied to an employee who also has access to employee records, that log entry will be hidden from their view when reviewing this tab.

Integrations Tab

The Integrations tab contains the Integration IDs section.

Section

Description

Integration IDs

Displays all of the locations where this employee record has been linked to a POS employee record.

Payroll Tab

The Payroll tab only appears when Workforce Payroll is enabled and after the employee has been onboarded to payroll.

The Payroll tab contains payroll-related information and configurations, organized in the following sections:

Section

Description

Pay History

Displays summary information for historical paystubs and the employee's 'Paperless Tax Statements' selection.

Paystubs and W2s can be downloaded here.

Legal Work Location

Displays the address of the work location used to determine tax forms for all payroll companies that the employee has been onboarded to.

Changing the work location assigned will update the address used to determine tax forms for the employee at the associated payroll company.

Payment Method

ontains the setting for how the employee has chosen to be paid; either by direct deposit or check.

  • Check: When this method is selected, a paper check will be issued.  

  • Direct Deposit: When this method is selected, funds will distributed into an employee’s chosen bank account. Employees have the option of adding up to three bank accounts and distribution types.

Deductions

Employee benefits and other withholdings, broken out into post-tax and pre-tax deductions. Deductions are configured per payroll company, and can be edited here.

Taxes Tab

The Taxes tab only appears when Workforce Payroll is enabled and after the employee has been onboarded to payroll.

The Taxes tab displays the employee's tax settings per payroll company.

Section

Description

Taxes

The tax settings for each jurisdiction associated with the employee's home address and work location(s) are listed separately.

Learn more about tax setup and jurisdictions here.

Documents

The Documents tab only appears when Workforce Payroll is enabled and after the employee has been onboarded to payroll.

The Documents tab contains the Payroll Documents section.

Section

Description

Payroll Documents

Displays all of the payroll documents that have been uploaded for the employee per payroll company.

Documents that the employee is required to sign electronically during onboarding are found on this tab in the 'Signed Documents' folder.