Logging in to the R365 mobile app requires a valid R365 username and password, or single sign-on (SSO) through Okta or Microsoft Entra, if enabled. First-time users will need to reset their temporary password before completing the login process.
Logging out from the profile screen ends the session and returns the app to the login screen.
If you do not know your username, contact your organization’s R365 administrator for assistance.
If you do not remember your password, see the article on resetting your password.
Log In To the R365 Mobile App
Follow these steps to log in to the R365 mobile app:
Click steps to expand for additional information and images.
1) Open the R365 mobile app.
2) Enter your R365 username in the username field.
For first-time users, this is the username provided in the R365 welcome email or text.
3) If prompted, select the correct R365 instance.
This step only appears for usernames linked to more than one R365 instance.
4) If single sign-on (SSO) is enabled, sign in through the SSO provider.
A login window opens for entering credentials.
For Okta or Microsoft Entra, select the provider, then complete the sign-in process. Learn more about third-party single sign-on.
For R365 multi-instance SSO, enter both the username and password, then select Log in.
5) If SSO is not enabled, enter your password, then click Continue.
For first-time users, this is the temporary password provided in the R365 welcome email.
If you do not remember your password, click 'Forgot password?' to reset it. Learn more about resetting passwords.
6) During your first login, create a new password when prompted.
7) During your first login, pin a favorite tool, then click Continue.
8) During your first login, select three shortcuts in the order you want them to appear on your dashboard.
Log Out of the R365 Mobile App
Log out from the profile screen, which ends the session and returns the app to the login screen.
Follow these steps to log out of the R365 mobile app:
Click steps to expand for additional information and images.
1) Select More in the bottom tab bar.
2) Select View profile.
3) Select Log out.
FAQ
What if I forgot my username or password?
If you don't know your username, contact your organization's R365 administrator. If you forgot your password, tap Forgot password? on the login screen to reset it. Learn more in Update Password (Mobile).
Why am I asked to select an R365 instance?
The instance selection only appears when your username is linked to more than one R365 instance. Choose the instance you want to log in to. If your username is linked to one instance, the app skips this step. See Single Sign-On (SSO) Overview for how SSO works with R365.
How do I log in if my company uses single sign-on (SSO)?
If SSO is enabled, a login window opens after you enter your username. For Okta or Microsoft Entra, select the provider, then complete the sign-in. For R365 multi-instance SSO, enter your username and password, then select Log in. Learn more about single sign-on.
What do I need to do the first time I log in?
Use the username and temporary password from your R365 welcome email or text, then create a new password when prompted. The app also asks you to pin a favorite tool and select three dashboard shortcuts. See Pin a Favorite Tool in Mobile and Configure My Shortcuts in Mobile.
Where's the Log out button?
Select More in the bottom tab bar, select View profile, then select Log out. This ends your session and returns you to the login screen. See the Mobile Profile screen article.