Location Hours is the central hub in R365 for defining when business activity begins each day and when labor is expected to be scheduled at each location.
These settings do more than mark when doors open or close. They set the time boundaries that drive payroll, scheduling, and forecasting across the platform. Within those boundaries, day parts define standardized time segments used to organize schedules, forecasts, and operational reports.
By managing hours in one central place, Location Hours ensures consistency across Scheduling, Forecasting, and Payroll. It reduces duplicate work and helps maintain compliance with federal and local labor rules.
Phased Feature Availability
The Location Hours page functionality will be released in phases during 2026. Day Parts are available first. Start of Day and Operating Hours settings follow in a later release. Contact your CSM or R365 Support for additional information.
Business Days vs. Calendar Days
In R365, a ‘business day’ doesn’t always match the calendar day. A business day is defined as the 24-hour period beginning at a location’s configured start-of-day time. This definition affects overtime calculations, cross-day shifts, and labor reporting. Learn more about workweeks and business days in R365.
Example: If the start of day is set to 4:00 am, all sales and labor until 3:59 am the next day are grouped into one business day.
Shifts that cross the start of day time are split across business days for reporting, even if they appear as a single shift on the schedule.
The first hour of a business day is defined by the location’s start of day setting within labor hours settings. The default start of day time is 12:00 am.
Operating Hours
Operating hours define the time range within each business day when labor is expected. These hours represent when work occurs (including preparation before opening and closing activities after service ends).
Operating hours are used for forecasting, scheduling, and the operations dashboard to focus attention on the periods when labor should be active. Each location’s operating hours must fall entirely within a single business day.
Forecasted labor applies only to hours within the defined operating hours for a location. Labor reporting includes all scheduled and actual shifts, even when those shifts occur outside of defined operating hours.
Closed Business Days
When a full or partial business day is configured as closed for a location, sales and labor forecasts for that location are not generated for that period. Learn more about closed business days.
Recurring weekly closed days are configured in the operating hours settings within labor hours settings.
One-off and partial closed business days are created as events.
Day Parts
Day parts divide the business day into defined time segments (such as Breakfast, Lunch, or Dinner) used for forecasting, scheduling, and operational reporting. They provide a consistent structure for how labor and sales data are grouped, helping align activities and analysis across the system.
Each location follows a day part group, which defines the set of day parts that make up its operating day. Assigning locations to shared groups ensures consistent time segmentation across schedules, dashboards, and reports, creating a single source of truth for how time-based performance is measured.
Location Hours Setup
All location hours setup occurs on the Location Hours page. The Location Hours tab defines start of day and operating hours through location hour groups. The Day Parts tab defines day parts through day part groups.
Phased Feature Availability
The Location Hours page functionality will be released in phases during 2026. The Day Parts tab will be available first. The Location Hours tab will follow in a later release. Contact your CSM or R365 Support for additional information.
Location Hours Tab
The Location Hours tab of the Location Hours page contains all configured location hours groups, which define start of day and operating hours.
On the this tab, users can:
Day Parts Tab
The Day Parts tab tab of the Location Hours page contains all configured day parts groups, which define day parts.
From this tab, users can:
