Timecards are reviewed on the Timecards page. The ‘Missing punches,’ ‘Needs review,’ and ‘Failed calculation’ quick filters can be used to display only timecards with errors or alerts.
Missing punches - Filters the grid for timecards with:
Missing punches
Punch overlap
Unpayable employees
Note About Unpayable Employees
If an employee is missing required payroll information (such as a name, SSN, DOB, etc.), a red alert appears next to their timecard as well as on the open timecard. To resolve the alert, update the employee's record with the missing information. The alert clears when the view is refreshed.
Needs review - Filters the grid for timecards with:
Schedule variance
Overtime
Different than scheduled job
Automatic clock out suspected
Failed calculation - Filters the grid for timecards with labor calculation errors.
Timecards with missing punches or overlapping shifts cannot be approved and are not included in payroll exports.
Timecards can be edited by opening the associated timecard record. Once reviewed, approving the timecard marks it as ready to be exported to payroll.
Timecards cannot be edited when the pay period for the timecard is closed. To edit a locked timecard, reopen the pay period first.
Security
Users must have the following permission to review timecards:
Labor → Time & Attendance → Timecards → View Timecards
These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.
Review Issues
Follow these steps to review timecards with issues:
Click steps to expand for additional information and images.
1) Navigate to the Timecard page.
2) Select the location for the desired timecard.
Only locations that the user has access to can be selected.
3) Select the appropriate day, week, or pay period for the timecard.
4) Click Review in Timecard issues and a window will open.
Timecards with Needs review alerts can be approved and are included in payroll exports.
5) If the timecard is accurate and does not have punch errors, approve the timecard. (Optional)
Timecards with punch errors (missing punches or overlapping shifts) cannot be approved and are not included in payroll exports.
It is best practice resolve these issues using the Timecard Issues widget before submitting to payroll.
Once approved, the timecard is ready to be exported to payroll. If a timecard is edited in polled data or manually updated in Time & Attendance, it will be automatically unapproved.
Fixing Timecard Issues
The Timecard Issues widget provides a way to resolve timecard pipeline failures in bulk for the current period.
If issues persist after 2–3 attempts, stop retrying and contact R365 Support.
Fix Timecard issues
On the Timecards page, locate the Timecard Issues widget and click Review.
Review the list. Each row shows:
Click Fix All Issues. The modal shows a spinner:
"Fixing issues... We're working on resolving the timecard issues."
Fix All Issues processes every listed issue at once — there is no per-issue fix option.
Review the result:
All resolved — Success screen with green checkmark.
Some remain — Modal returns to the issue list showing only unresolved items.
