Communication Log Page

The Communication Log page lists email and SMS messages sent from Restaurant365, including messages generated by Announcements, Manager Log, and other system features. The page opens on the Email log tab by default; a second tab lists SMS activity. Each entry shows the delivery status of the message and, when a message could not be delivered, the reason why.

From this page, users can:

Filter email or SMS records by sent date, status, reason, recipient, and source
Open a record to view its full message content and delivery details
Switch between the Email log and SMS log tabs

Messages that were never sent because the recipient's number was invalid, or because the recipient opted out of text messages, do not appear on the SMS log tab. R365 never attempts delivery for those numbers, so there is no send record to display.

Security

Users must have the following permission to view the SMS Log page:

Administration → Audit Log → View Audit & Communication Log

These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.

Navigation Menu

Open Admin from the left navigation rail.
Expand the System folder
Select Communication Log.

Navigate to pages with the R365 global search bar:

Enter all or part of the page name in the R365 global search bar.
Select the page from the results list.

Only enabled pages can be searched for. If the desired page is not enabled, contact your CSM for assistance.

Page Buttons and Fields

	Button/Field	Description
1	Tab	Switches between logs. Learn more about the Email log grid and SMS log grid below.
2	Views	Saved table filters and column settings. The highlighted view is currently displayed. Click on a view to display the table with the saved filter and columns settings. Learn more about managing table views.
3	Table actions	Search - Filters the table for the entered text. Filter - Opens the Filter menu, where filters based on column values can be applied. When filters are applied, the number of conditions is displayed next to the button. Columns - Opens the Columns menu, where table columns can be hidden, shown, and rearranged. The number of hidden columns is displayed next to the button. Menu - Contains the following additional table actions: Refresh Data - Refreshes the table without changing the view. Row Height - Switches table row spacing between tall, medium, or short. Changes made to the table using this selector apply only while the page is open. To make this setting permanent across all tables, update it in User Preferences. Striped Rows - Enables or disables alternating row colors. Changes made to the table using this toggle apply only while the page is open. To make this setting permanent across all tables, update it in User Preferences. Column Filtering - Turns column filtering on or off. When enabled, filters can be applied directly in the column headers. Changes made to the table using this toggle apply only while the page is open. To make this setting permanent across all tables, update it in User Preferences.

Email Log Grid

Column	Description
Sent	Date and time the email was sent.
Status	Whether the email was Sent, Failed, or Pending, shown as a colored status chip.
Reason	The reason the email could not be delivered. Appears only when Status is Failed.
Recipient	The recipient's email address.
Source	The R365 feature that generated the email, such as Announcements, Manager Log, or Task comments.
Subject	The email's subject line. Displays "[No Subject]" when the email has no subject.
Sending Email	The email address the message was sent from. Column is hidden by default and can be unhidden in the Columns table action (above).

Email Detail Panel

Selecting a row on the Email log tab opens the Email Detail panel with the following fields:

	Field	Description
1	Sent	Date and time the email was sent.
2	Status	Whether the email was Sent, Failed, or Pending, shown as a colored status chip.
3	Source	The R365 feature that generated the email, such as Announcements, Manager Log, or Task comments.
4	Recipient	The recipient's email address.
5	Sending Email	The address emails are sent from.
6	Reason	The reason the email could not be delivered. Appears only when Status is Failed.
7	Subject	The email's subject line. Displays "[No Subject]" when the email has no subject.

SMS Log Grid

Column	Description
Sent	The date and time the message was sent. Sorted newest first by default and filtered to the last 30 days by default.
Status	Indicates whether the message was Sent, Failed, or Pending, shown as a colored status chip.
Reason	The reason the message could not be delivered. Appears only when Status is Failed.
Recipient	The last four digits of the phone number the message was sent to.
Source	The R365 feature that generated the message, such as Announcements or Manager Log.
Message Preview	A preview of the message content.

SMS Detail Panel

Selecting a row opens the SMS Detail panel with the following fields:

	Field	Description
1	Sent	The date and time the message was sent.
2	Status	The delivery status of the message, shown as a colored status chip.
3	Recipient	The last four digits of the phone number the message was sent to.
4	Source	The Restaurant365 feature that generated the message.
5	Message	The full content of the message. When the message could not be delivered, a description of the failure reason appears above the message content. Message content containing sensitive data like password change links is hidden for security purposes.