Scheduling Manager Queue

The Manager Queue is the restaurant manager's dashboard for all employee scheduling requests, including shift trades, shift claims, time off requests, and availability changes. Within the Manager Queue, users can view the number of open requests and approve or deny those requests. Whenever an employee submits a request, their manager will also receive an SMS/email notifying them of that request.

Users can also receive and respond to employee requests using the R365 Mobile App.

The Manager Queue is opened from the header of the Schedule Calendar.

Navigation Steps

Select Workforce from the left navigation rail.
Under Scheduling, select Schedule.
Click the bell icon in the header.

Pending Schedule Requests

A banner appears at the top of the Manager Queue page when there are pending schedule requests (Availability, Shift trades, Shift offers, or Time off). Selecting Review requests on the banner opens the Schedule Requests page.

Availability Changes Tab

The Availability Changes tab displays employee availability requests submitted from the R365 Mobile App. Each request shows the requested change, the employee's current availability for comparison, and options to approve or deny.

	Button/Field	Description
1	Request Count	Number of pending requests.
2	Location Selector	Location associated with the displayed requests. Defaults to the user’s default location.
3	Active Requests	Filters the grid for active requests.
4	Archived Requests	Filters the grid for approved and denied requests.
5	Refresh	Refreshes the grid without refreshing the page.
6	Request Submitted On Date / Time	Date and time that the request was submitted by the employee.
7	Employee Name: Employee Job(s)	Employee name, followed by their job(s).
8	Request Type / Dates	Indicates whether the request is Recurring or Temporary. For temporary availability requests, this includes the start and end date. For upcoming recurring availability, this includes the start day.
9	Availability	The availability days and times being requested. Days and times in orange indicate the changes made.
10	Comment	Employee’s comment about the availability request.
11	Manager note	Field for managers to leave a note regarding their approval or denial.
12	Approve / Deny Buttons	Click Approve to approve the availability change request. Click Deny to deny the availability change request.

Manager Direct Edits
Managers can also edit employee availability directly from the Availability tab on the Employee record. Direct edits take effect immediately and do not require approval. See Availability Tab for details.

Time Off Tab

Employees can request time off through the Time Off screen in the R365 Mobile App. Once submitted, the request will appear in the Time Off tab for manager approval or denial.

Time off requests created by scheduling users on behalf of employees from the mobile app also appear in the Manager Queue. For more information, see Create Time Off for an Employee (Mobile).

	Button/Field	Description
1	Request Count	Number of pending requests.
2	Location Selector	Location associated with the displayed requests. Defaults to the user’s default location.
3	Active Requests	Filters the grid for active requests.
4	Archived Requests	Filters the grid for approved or denied requests.
5	Refresh	Refreshes the grid without refreshing the page.
6	Request Submitted On Date / Time	Date and time the request was submitted by the employee.
7	Employee Name: Employee Job(s)	Employee name, followed by their job(s).
8	Time Off Details	Date of the requested time off, along with the time range for the time off. A reason for the time off request will also be displayed if entered by the employee.
9	PTO Balance	Balances for the accrual rule associated with the employee’s request. Current balance, requested hours, and remaining hours. Balance information only appears when PTO Accruals is enabled.
10	Note	Employee-visible note regarding the approval or denial.
11	Approve / Deny Buttons	Click Approve to approve the time off request. Click Deny to deny the time off request. A time off request applies to every location associated with the employee. Only users with access to the employee's primary location can approve, deny, or cancel the request. Approving, denying, or canceling the request applies to every location associated with the employee. If PTO Accruals is enabled, the Approve button will be disabled when a time off request would result in a negative balance and the associated rule does not allow negative balances.

Time off requests can also be viewed, approved, or denied on the Time Off tab within the Manager Tools page.

Shift Trades Tab

A requesting employee can request to trade a shift with a receiving employee in the R365 Mobile App. Before a shift trade request arrives in the Manager Queue, the receiving employee must first approve the shift trade on the R365 Mobile App. After the receiving employee approval, the manager will then be able to approve or deny the request.

	Button/Field	Description
1	Request Count	Number of pending requests.
2	Location Selector	Location associated with the displayed requests. Defaults to the user’s default location.
3	Active Requests	Filters the grid for active requests.
4	Archived Requests	Filters the grid for approved or denied requests.
5	Refresh	Refreshes the grid without refreshing the page.
6	Request Submitted On Date / Time	Date and time that the request was submitted by the requesting employee.
7	Requesting Employee Details	Requesting employee name, followed by their job(s). Requesting employee's scheduled and/or actual hours after the shift trade. The job, date, and time range of the shift that is being traded to the receiving employee.
8	Shift Note Icon	Indicates that the shift has a shift note. Hover over the Note icon to view the shift note.
9	Receiving Employee Details	Receiving employee name, followed by their job(s). Receiving employee's total hours, including overtime (if applicable), after the shift trade. Job, date, and time range of the shift that is being requested by the requesting employee.
10	Red Dot (Minor Indicator)	Indicates that the employee is a minor.
11	Notes	Employee-visible note regarding the approval or denial.
12	Approve / Deny Buttons	Click Approve to approve the shift trade request. Click Deny to deny the shift trade request.

Shift Offers Tab

Employees can offer their assigned shifts for other employees to claim. When an employee offers a shift, they receive a warning that they are still responsible for the shift until it has been claimed and the claim has been approved by a manager. Multiple employees can claim an offered shift. It is up to the manager to decide who will receive the offered shift (approving the claim) or who will not (denying the claim).

When unassigned shifts are published, a shift offer request is created for employees to claim. If the shift’s date has passed and it is not claimed, the shift offer request is automatically canceled with a note stating that the shift expired.

	Button/Field	Description
1	Request Count	Number of pending requests.
2	Location Selector	Location associated with the displayed requests. Defaults to the user’s default location.
3	Active Requests	Filters the grid for active requests.
4	Archived Requests	Filters the grid for approved or denied requests.
5	Refresh	Refreshes the grid without refreshing the page.
6	Request Submitted On Date / Time	Date and time that the request was submitted by the requesting employee.
7	Offering Employee Details	Employee name, job, date, and time range of the shift that is being offered. If the shift being claimed is a published unassigned shift, the Employee Name line will be blank (as there is no employee offering the shift).
8	Red Dot (Minor Indicator)	Indicates that the employee is a minor.
9	Shift Note Icon	Indicates that the shift has a shift note. Hover over the Note icon to view the shift note.
10	Claiming Employee Details	Claiming employee name, followed by their job(s). Claiming employee's total hours, including overtime (if applicable), after the shift trade. Job, date, and time range of the shift that is being requested by the requesting employee. If claiming this shift violates any set minor rules, then the violation type and the number of hours/days that cause this violation will be listed here.
11	Employee Select Radio Buttons	The shift will be assigned to the selected employee when the shift offer is approved.
12	Notes	Employee-visible note regarding the approval or denial.
13	Approve / Deny Buttons	To approve a submitted claim, first select an employee by clicking the desired radio button (#11) next to the employee's name, then click Approve. Click Deny All to deny all existing claim requests and cancel the shift offer from the offering employee.

AI Shift Assist Offers

Shift offers generated by AI Shift Assist appear on this tab alongside employee-submitted offers.

When Automatically assign accepted shifts is on, a claim made through AI Shift Assist appears with a status of Approved and a note explaining the shift was auto-approved based on candidate eligibility. When Automatically assign accepted shifts is off, the claim appears as a standard pending request and is approved or denied using the same steps as any other shift offer.

When Automatically assign accepted shifts is enabled, only preferred and eligible employees will be auto-approved. Employees requiring review will still require manager approval regardless of whether automatically assign is on or off.

Important Note About Turning Off AI Shift Assist
If AI Shift Assist is turned off while a claim is still pending, the pending claim remains on the Shift Offers tab and is approved or denied the same way as a standard shift offer.

Archived Requests

When the request status is toggled to Archived, a listing of all previously-submitted requests is displayed along with the date and time the request was made, the requester's name and job code, the details of the request, the status of the request, and the date and time the request was either approved or denied.

The user can view any type of archived request as they navigate the Manager Queue.