This article references the New Bank Activity Experience which was enabled for all customers in October 2025.
Learn more about the Bank Activity update.
Bank activity is matched and unmatched from the Bank Activity page. Unmatching bank activity unpairs the bank activity transaction from the R365 transaction and updates the bank activity status to unmatched.
Security
Users must have the following permission to unmatch bank activity:
Banking → Bank Activity → Process Bank Activity
These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.
Unmatch Bank Activity
To unmatch bank activity, follow these steps:
Click steps to expand for additional information and images.
1) Navigate to the Bank Activity page.
A) Open the Accounting application.
B) Expand the Banking category.
C) Select Bank Activity.
2) Locate the desired bank activity.
3) From the actions column, select unmatch.
This option is only available for bank activity with a ‘matched’ status.
Unmatch Bank Activity in Bulk
To unmatch bank activity in bulk, follow these steps:
Click steps to expand for additional information and images.
1) In the Accounting Application, under Banking, select Get Bank Activity.
2) Click Matched to view only transactions in the ‘matched’ status.
3) Select the transactions to be unmatched.
4) Click the manage dropdown, then select Unmatch,
The bank activity transaction will be updated to an ‘unmatched’ status.