R365 Intelligence FAQ

How can I share Dashboards with other Users?

Users can elect to share Dashboards with individual Users or a specific group of Users. Users can also set a Dashboard to 'Public,' which gives Dashboard access to all Intelligence Users within an organization. To read more about sharing Dashboards, click here.

What Locations can I see in R365 Intelligence?

In R365 Intelligence, Users can see all Locations (both polling and nonpolling) that they have access to. 

How can I view my Dashboards on my mobile device?

Intelligence Users can view their created Intelligence Dashboards anytime, anywhere using their mobile device from the R365 App. Read about mobile intelligence, here.

Why are global filters not showing up in mobile view? 

At this time, only element/value selectors are available in the mobile view view of R365 Intelligence. 

How can I get a true week-to-date or month-to-date view of my dashboard?

Users should set up a new chapter for each unique time frame that they want their dashboard to reflect. 

Why is my dashboard running slowly?

Assuming all is well with your device's internet connection, this may be an issue with your lack of dashboard date filters.

It is an R365 best practice for all dashboards to have date filters set at the chapter level. Without date filters, the reports attempt to run for all data, which goes up to 3 years, and this can result in slow dashboards.

Chapter-level date filters will help optimize dashboard performance. 

When adding data to my dashboard, when should I use In-Memory vs. Live?

When selecting a data access mode, R365 recommends using In-Memory for large data sets such as a Product Mix spanning multiple locations and multiple months. 

How does Intraday Polling work with R365 Intelligence?

R365 provides Intraday Polling for a number of POS systems, a list of which can be found here.

When Users have both Intraday Polling and R365 Intelligence, data will be polled in 15, 30, or 60-minute intervals, depending on the POS. As Data polls, the Data will populate into the Dashboards, so that Users can see their data in real-time at the intervals that their POS polls. To read more about Intraday Polling, click here.

Can I upload External Data into R365 Intelligence? 

Yes, Users can upload external data to R365 Intelligence using a .csv or other supported files. To learn more about adding Data to R365 Intelligence, click here.

What is the difference between a Fiscal Week and a Calendar Week?

The Fiscal Week follows the Fiscal Year Calendar while the Calendar Week follows the standard 12-month Calendar. Users can read the Intelligence Glossary, here.

The Fiscal Year and Calendar Year may be the same if the Fiscal Year is set to the 'Calendar Months' setting.

How much historical data do we have from our POS for use in Intelligence?

As a standard setting, organizations will receive 3 years of historical data. This may be less, depending on when Users migrated to R365.

Why are the attributes and metrics I selected not working together? 

Users may receive an error may receive an error when attempting to combine attributes and metrics that are not from the same datasets or data table. When creating a visualization, users should use attributes that are part of the same dataset. As an example, Financial Attributes should only be joined with Financial Attributes.

The exception to this rule is the use of Global attributes, which can be paired across datasets. This exception excludes the following Global attributes:

• 15 Minute Interval

• 30 Minute Interval

• Hour Interval

I have a large dataset, and it's taking too long to build my dashboard. How can I improve build speed? 

To improve build speed, users can pause data retrieval by clicking the pause data retrieval iconin dashboard edit mode. This will pause data updates momentarily while dashboards are being built.

Once the dashboard editing is completed, users can resume the data retrieval by clicking the resume data collection icon.

Can I combine datasets with individual objects?

While it’s technically possible, it’s not recommended for new users as it may reintroduce errors or complicate the dashboard-building process.

How can I identify the right dataset for my needs and combine different domain datapoints into a single dashboard?

To select the appropriate dataset, the domain (e.g., Sales, Labor) and data granularity should be considered. The 'Labor by Day' dataset is suitable for reports aggregated by date, week, or month, while the 'Labor by Interval' dataset is designed for more detailed timeframes, such as 30 or 60 minutes.

When combining data points from multiple domains into a single dashboard, it can be done safely without join errors. However, it is recommended to combine 'by Day' datasets together and 'by Interval' datasets separately to maintain consistency in data granularity and timeframe. Generally, 'by Day' datasets cover a month, whereas 'by Interval' datasets cover a week.

What should I do if I encounter performance issues?

If delays occur, especially during the initial load, the dashboard can be simplified by using fewer live objects instead of a full dataset. If a dataset approach is preferred and multiple datasets are being used, reducing the number of datasets included in the dashboard can help improve performance.

How do I avoid join issues when using individual objects?

To prevent join errors when working with individual objects, refer to the datasets as a guide to understand which objects are compatible with one another. Objects grouped within the same dataset folder are designed to work seamlessly together.

For example, all the objects from the six Daily Summary datasets within the “Daily Summary” folder are fully compatible and can be used together without causing join issues. Use this structure as a reference to ensure smooth dashboard creation.

When should I add data by datasets vs individual objects?

Adding data by datasets is recommended for complex, large, or cross domain dashboards, while adding data by individual objects is recommended for simpler, smaller dashboards. Learn more about datasets vs objects.

What can I do with the R365 Intelligence Excel Plug-In?

The Excel Plugin allows Users to access their Intelligence data pulls and Visualizations in Excel. When a dynamic filter is created in Intelligence, the data will automatically refresh in Excel.

Between R365 Intelligence, Ad Hoc Reporting, and Custom Financial Reporting, which should I use for reporting?

Each of R365's Reporting features offers Users different tools, and this selection should be based on the needs of an organization. Below are the highlights of each Reporting tool.

R365 Intelligence

• Customizable Reporting

• Connects with Intraday Polling

• Operational Leaning Data

• Key Performance Indicator (KPI) Focused

• Full Visualization Suite

• Cross-Domain Analyses

Ad Hoc Reporting

• Advanced Pivot Table builder

• Limited by bucket/data sets per each Visualization

Custom Financial Reports

• Financial Reporting tool

• Does not produce graphs or other data visualization

• Used for creating:

  • Profit and Loss Reports

  • Trial Balance Reports

  • Balance Sheet Reports

  • Cash Flow Reports

  • GL Based Reports (minimal exception for Stat Accts)