Timecard Disputes connect employee timecard review with manager payroll approval across the Restaurant365 platform.
A timecard dispute is an employee-submitted request to review or correct a recorded time entry. Disputes typically relate to:
Clock-in or clock-out times
Hours worked
Job assignments that affect pay
Break entries
Employees review timecards in the mobile app and can submit disputes when a time entry appears incorrect. Managers review disputed entries during the review and approval process. DIsputes are handled before approving timecards for payroll. These actions sync automatically across platforms, creating accurate payroll calculations, clear communication, and a complete audit trail.
For information about submitting or managing disputes, see:
Key Roles in Timecard Disputes
Employees, managers, and admin each have a role in timecard disputes.
Employees will:
Review worked hours
Submit timecard disputes
Acknowledge manager decision
Managers will:
Review disputed entries
Approve or reject proposed changes
Finalize timecards for payroll
Admins will:
Configure access and permissions
Enable required features
Support consistent dispute workflows
Prerequisite Setup
Proper setup ensures employees and managers can submit, review, and resolve timecard disputes correctly.
Required Setup
Grant Employee access to the Restaurant365 mobile app
Assign user permissions to managers for timecard editing and approval
Enable Time & Attendance for applicable locations
Recommended Setup
Configure job roles correctly for wage and pay rate accuracy
Review notification settings for managers and employees
Establish clear internal policies for timecard review and dispute timelines
Timecard Dispute Workflow
The following is the workflow for reviewing and resolving timecard disputes:
Employees will review the timecard in the mobile app.
If a timecard has an error or is incorrect in any way, the employee will submit a dispute with proposed changes.
The timecard will be flagged for the manager to review.
During the timecard review and approval process, managers will review the submitted dispute.
The dispute will either be approve or rejected, and the status will be sent to the employee for acknowledgement.
The employee will acknowledge the decision.
The manager will confirm the updated timecard status and audit history.
Unresolved Timecard Disputes
An unresolved timecard dispute is a dispute submitted by an employee that a manager has not yet reviewed or resolved.
Unresolved disputes do not block payroll processing. Payroll is based on manager-approved timecards, not on employee dispute submissions.
What Happens When a Dispute Is Unresolved
When a dispute remains unresolved:
The dispute stays visible on the Timecards page and the employee record.
Dispute indicators continue to flag affected time entries.
Managers can open the timecard and review the disputed entry.
Payroll includes hours based on manager approval.
Manager Responsibility
Managers are responsible for reviewing all submitted disputes and confirming final worked hours. Approving a timecard finalizes hours for payroll, even if a dispute remains unresolved.
To maintain payroll accuracy and clear communication, review and resolve disputes before approving timecards.
Best Practices
Review disputes as part of the regular timecard approval process.
Resolve disputes before payroll deadlines to avoid post-payroll corrections.
Use the Timecard Activity Log to confirm dispute history and decisions.
Dispute Timing and Payroll Cutoffs
Submit and review timecard disputes before payroll deadlines whenever possible.
Disputes submitted before timecard approval can be reviewed and resolved during normal approval.
Once a manager approves a timecard, hours are finalized for payroll.
Disputes submitted after approval do not automatically change payroll results and may require a payroll correction, depending on company policy.
To avoid payroll delays or corrections, resolve all disputes before approving timecards.
Timecard Dispute Pages, Screens, and Records
Timecards page
Managers use the Timecards page to review timecards, identify disputes, and approve hours for payroll. Dispute indicators appear directly in the grid, making it easy to find entries that require review. From this page, managers can open individual timecards, review proposed changes, and take action before final payroll approval.
Timecard on an Employee Record
The timecard on an employee record displays individual time entries, dispute status, and approval history for a specific employee. Managers use this view to compare submitted changes against original punches, resolve disputes, and approve timecards for payroll.
Dispute indicators appear directly on the timecard. Managers can open disputes, review comments, and confirm final worked hours while maintaining a complete audit trail.
Timecard activity log
The Timecard Activity Log records all actions taken on a timecard, including dispute submissions, manager edits, approvals, and employee acknowledgments.
Each entry shows who took the action, what changed, and when the action occurred. This log provides a clear audit trail that supports payroll accuracy, audits, and payroll corrections.
