Timecard Disputes connect employee timecard review with manager payroll approval across the Restaurant365 platform.
Employees review timecards in the mobile app and submit disputes when a time entry appears incorrect. Managers review disputed entries before approving timecards for payroll. All actions sync automatically across platforms, creating accurate payroll calculations, clear communication, and a complete audit trail.
Timecard Dispute Workflow
Follow this workflow to review and resolve timecard disputes:
Review the timecard in the mobile app.
Submit a dispute with proposed changes.
Review the submitted dispute.
Approve or reject the dispute.
Acknowledge the decision.
Confirm the updated timecard status and audit history.
What Is a Timecard Dispute?
A timecard dispute is an employee-submitted request to review or correct a recorded time entry.
Disputes typically relate to:
Clock-in or clock-out times
Hours worked
Job assignments that affect pay
Disputes appear directly within Restaurant365 timecard workflows. Managers review proposed changes before approving timecards for payroll, which ensures only confirmed hours are included. This process reduces manual corrections while maintaining transparency between employees and managers.
For instructions on submitting or managing disputes, see:
Who is this for?
Employees
Review worked hours
Submit timecard disputes
Acknowledge manager decisions
Managers
Review disputed entries
Approve or reject proposed changes
Finalize hours for payroll
Admins
Configure access and permissions
Enable required features
Support consistent dispute workflows
Required and Recommended Setup
Proper setup ensures employees and managers can submit, review, and resolve timecard disputes correctly.
Required Setup
Employee access to the Restaurant365 mobile app
Manager permissions for timecard editing and approval
Time & Attendance enabled for applicable locations
Recommended Setup
Job roles configured correctly for wage and pay rate accuracy
Notification settings reviewed for managers and employees
Clear internal policies for timecard review and dispute timelines
Unresolved Timecard Disputes
An unresolved timecard dispute is a dispute submitted by an employee that a manager has not yet reviewed or resolved.
Unresolved disputes do not block payroll processing. Payroll is based on manager-approved timecards, not on employee dispute submissions.
What Happens When a Dispute Is Unresolved
When a dispute remains unresolved:
The dispute stays visible on the Timecards page and the employee record.
Dispute indicators continue to flag affected time entries.
Managers can open the timecard and review the disputed entry.
Payroll includes hours based on manager approval.
Manager Responsibility
Managers are responsible for reviewing all submitted disputes and confirming final worked hours. Approving a timecard finalizes hours for payroll, even if a dispute remains unresolved.
To maintain payroll accuracy and clear communication, review and resolve disputes before approving timecards.
Best Practices
Review disputes as part of the regular timecard approval process.
Resolve disputes before payroll deadlines to avoid post-payroll corrections.
Use the Timecard Activity Log to confirm dispute history and decisions.
Dispute Timing and Payroll Cutoffs
Submit and review timecard disputes before payroll deadlines whenever possible.
Disputes submitted before timecard approval can be reviewed and resolved during normal approval.
Once a manager approves a timecard, hours are finalized for payroll.
Disputes submitted after approval do not automatically change payroll results and may require a payroll correction, depending on company policy.
To avoid payroll delays or corrections, resolve all disputes before approving timecards.
Timecard Dispute Pages, Screens, and Records
Timecards page
Managers use the Timecards page to review timecards, identify disputes, and approve hours for payroll. Dispute indicators appear directly in the grid, making it easy to find entries that require review. From this page, managers can open individual timecards, review proposed changes, and take action before final payroll approval.
Timecard on an Employee Record
The timecard on an employee record displays individual time entries, dispute status, and approval history for a specific employee. Managers use this view to compare submitted changes against original punches, resolve disputes, and approve timecards for payroll.
Dispute indicators appear directly on the timecard. Managers can open disputes, review comments, and confirm final worked hours while maintaining a complete audit trail.
Timecard activity log
The Timecard Activity Log records all actions taken on a timecard, including dispute submissions, manager edits, approvals, and employee acknowledgments.
Each entry shows who took the action, what changed, and when the action occurred. This log provides a clear audit trail that supports payroll accuracy, audits, and payroll corrections.
