Time Clock devices are added and removed on the Timeclock Management page.
Device management includes adding new devices for employee punch access and removing devices that are no longer in use. Each time clock device connects to a single location, which determines where labor is recorded and limits punch access to employees assigned to that location.
Security
Users must have the following permissions to add, edit, and delete time clock devices:
Labor → Time Clock → Devices Management →
Edit Timeclock Devices
Add Timeclock Devices
Delete Timeclock Devices
These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.
Navigation
Time clock devices are managed on the Timeclock Management page.
Open the Workforce app.
Expand Time & attendance.
Select Time clock management.
Add a Time Clock Device
To add a Timeclock device, navigate to the Time Clock Management page. Then, follow these steps:
Click steps to expand for additional information and images.
1) Click Add Device.
2) Select the location for the device.
A time clock device can only connect to one location. The assigned location determines where employee labor is recorded, and only employees associated with that location can clock in using the device.
3) Name the device.
Device names must be unique across all devices for the assigned location.
4) Click Generate Code.
5) A numeric code will be provided.
6) On the desired timeclock device, open the Time Clock app URL.
If the timeclock device and the device currently in use are the same, ensure to use a new window or tab to open the Timeclock app.
The R365 Timeclock app URL is:
https://timeclock.restaurant365.com
The Timeclock app page will prompt the user for a code.
7) In the empty field, enter code the code from step 6.
Retrieve Registration Code Without New Device Window
To retrieve the registration code after closing the Add New Device window, click the device row on the Timeclock Management page.
The registration code is only displayed when the device’s status is Pending.
Device Behavior After Power Loss or Disconnection
R365 Time Clock devices store registration data in the device's browser local storage. Because of this, the device stays registered through power cycles and network interruptions — no manager action is required in most cases.
After a Power Loss or Restart
When a time clock device restarts, the Time Clock app loads from the device's local cache before the network connection is fully restored. The app checks local storage, confirms the device registration, and brings employees directly to the punch screen. No manager action is required.
During a Network Outage
Employees can continue to clock in and out while the device is offline. Punches are stored locally on the device and sync to R365 automatically when the connection is restored. No manual action is needed to recover punch data.
After a Browser Cache or Local Storage Clear
Re-provisioning is required only when the device's browser cache or local storage is explicitly cleared. This can occur when:
The device is replaced with new hardware
IT performs a browser or device reset
Cache is manually cleared during maintenance
When this happens, employees are unable to punch in. To re-provision the device:
Navigate to the Time Clock Management page.
Open the menu for the affected device row.
Select Refresh Code.
A new provisioning code is generated automatically. Enter the code on the device when prompted.
Using Refresh Code preserves the existing device record and its associated data. Delete and re-add a device only if you are permanently retiring it. Learn more about how to delete a Time Clock device below.
Delete a Time Clock Device
To delete a time clock device, navigate to the Time Clock Management page. Then, follow these steps:
Click steps to expand for additional information and images.
1) Click the menu button for the desired device.
2) If the device status is Active, select Deactivate. If not, proceed to step 4.
When a device is deactivated, employees will be prevented from punching in on the device. Existing punch data associated with the device will not be impacted.
3) After deactivating, click the menu button for the deactivated device.
4) Select Delete Device.
The device will be deleted and cannot be resynced. Any punch data on the device will be permanently lost.
5) Clear the cache and cookies for the Time Clock app on the deleted device.
After clearing, the device can be re-added by entering a new registration code.