Returned Payments

Updated on 05 Jul 2024
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This article reviews the Returned Payments page. Here, users can view direct deposit payments that failed and were returned.

Navigation

The Returned Payments page is accessed by clicking on the 'View details' button for 'Returned Payments' in the header of the Payroll Overview page.

Returned Payments Page

Columns

Employee	Employee whose payment was returned
Amount	Amount of returned payment
Type	Payroll Batch type: Payroll - Traditional Pay Period Ad Hoc - One-Time Payment Imported - Imported via Payment Import
Earning Date	Pay date for the payment
Payment Last Tried	Last date payment distribution was attempted by the system

Retrying Payments

To retry a failed direct deposit distribution, request that the employee update their direct deposit information in the 'My Pay' section of the R365 Mobile App. The failed distribution will be automatically retried with the next processed pay run once new direct deposit information is entered.

If the employee will be paid with a paper check, please contact R365 Support to void the failed distribution.

Download Report

The 'Returned Payments' report can be downloaded from the Returned Payments page by clicking the 'Download report' button on the top right of the page.

The 'Download report' button is disabled when there are no returned payments present.