In R365 Messaging, users can send messages to each other about schedule updates, shift trades, and more without disclosing any personal phone numbers.
Users with access to Employees can find employee direct contact details from message threads, giving managers more options to reach employees in time-sensitive situations.
R365 Messaging also supports R365 Group Messaging, which allows users to create conversation threads with multiple coworkers.
From the Messages tab of the Communications screen users can:
Read and send messages
Participate in group messages
Security
All users have access to the Communication screen.
Users must have the following permission to view and send messages:
Employee App Access
Learn more about managing Employee App Access.
Learn how to enable and disable Messaging.
Navigation
Navigation Menu
Select Communication from the bottom tab bar.
Select the Messages tab.
Messages Tab
The Messages tab lists a record of all text messages between the logged-in user and their coworkers, including the archived chats folder.
Each message thread displays the corresponding user's profile picture, name, job code, the start of the previous message, and the time that message was sent. Group message threads display the group image and group chat name.
Tapping one of the listed message threads will display all previous messages exchanged within the thread.
Create a New Message
Follow these steps to create a new message:
Click steps to expand for additional information and images.
1) Navigate to the Messages tab of the Communication screen.
2) Tap the Create button to start a new thread.
3) Select a recipient.
Search for the desired recipient or choose from the list.
To start a new group message, tap 'Create a new group' from the top of the list. Learn more about creating a group chat.
4) Compose the message, then tap the send icon to send it to the selected recipient(s).
The date and time that the message was sent/received will be displayed on the outgoing/incoming messages.
Read Receipts
Read receipts provide confirmation that a message has been seen by the recipient in a messaging conversation. When a user views a message, an indicator will appear to show that the message has been read, improving communication clarity in both one-on-one and group conversations.
Message Reactions
Users can enhance messaging interactions by adding reactions to messages, providing a quick and simple way to respond. In both group and one-on-one conversations, reactions can be added to any sent or received message. Users can choose from five recommended reactions—thumbs up, laughing, celebration, shocked, and thumbs down—or select from a wider emoji library to express themselves. Reactions added by others are also visible. This feature allows for effortless acknowledgment or feedback without the need for a typed response.
Member Info Screen
The Member info screen displays a chat recipient's information, including their employee picture, name, department, and job title(s).
From this screen, all users can do the following:
Mute, archive, and report message threads
Users with access to Employees can:
Find employee direct contact information by tapping their employee picture
Member Info Screen Buttons and Fields
Button/Field | Description | |
|---|---|---|
1 | Back button | Return to the previous screen. |
2 | Employee picture | Users with access to Employees can find employee direct contact details on the recipient’s Employee details screen by tapping their employee picture. |
3 | Recipient information | The chat recipient's information, including their name, department, and job title(s). |
4 | Mute/Unmute | Tap to toggle the chat notifications on or off. |
5 | Archive/Unarchive | Tap to archive/unarchive the chat. Learn more about archiving chats. |
6 | Report | Tap to report inappropriate messages in the chat to the scheduling managers. Learn more about reporting messages. |
Archiving Message Threads
Chat threads can be archived when a the message thread is outdated or no longer useful. This stops the user from receiving any further notifications from the thread and clears it from the Messages tab.
Archived chats can be viewed and, if needed, unarchived from the folder at the top of the Messages tab.
Learn more about archived messages.
Reporting Messages
Inappropriate messages can be reported directly to scheduling managers. Learn more about reporting messages.
Managers can review reported messages from the R365 Messaging Audit Center.