The welcome email delivery setting controls how initial login emails are sent to new users. This setting is configured from the Single Sign-On page.
By default, initial login emails are sent to all new users. This setting allows email delivery to be adjusted to align with Single Sign-On authentication workflows.
Suppressing welcome emails without configuring Single Sign-On (SSO) prevents newly created users from receiving login credentials or access instructions.
Single Sign-On (SSO) must be enabled before welcome email delivery preferences can be configured. Learn more about enabling SSO.
Brand-Managed Instances
For franchisee instances managed by one or more brands, the ‘Welcome email delivery’ setting may be controlled by the brand and displayed as read-only.
When brand enforcement is applied
An additional welcome email delivery section appears for each enforcing brand.
Brand settings are read-only and reflect the value set at the corporate level.
If multiple brand-level welcome email settings apply to a user, the system uses the setting that allows the greatest level of email delivery.
The Other users setting applies to users who are not associated with a location linked to a brand that enforces welcome email delivery.
Security
Users must have the following permission to configure the welcome email delivery setting:
Administration → Single Sign-On (SSO) → Create/Edit Single Sign-On
These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.
Change Welcome Email Delivery Behavior
Follow these steps to configure when initial login emails are sent to new users:
Click steps to expand for additional information and images.
1) Navigate to the Single Sign-On page.
Click Admin in the left navigation rail.
Expand the Users & Security category.
Click Single Sign-On (SSO).
2) In the Preferences section, under Welcome email delivery, select the desired delivery behavior.
Select Send welcome email for all new users to send initial login emails to all new users.
Select Never send welcome email for new users to suppress initial login emails.
Select Send welcome email for manually created users only to send initial login emails to manually created users and suppress emails for users created through the R365 User API.
