At times, an AP invoice must be put on hold, such as when a charge is disputed or an error occurred during billing. When an invoice is on hold, it cannot be paid, thus preventing it from being paid in error.
A payment hold is active and can be toggled on when the amount remaining is above zero. Regardless of whether the invoice is marked as Approved or Unapproved, the toggle can be updated at any time should the amount remaining be greater than zero and the Mark as Paid toggle is off.
When a payment hold is in place, the invoice does not appear on the Payment Run page nor does it impact the following pages:
AP Transactions List
AP Payment
AP Credit Memo
When an AP invoice is marked as having a payment hold, it does impact bank expenses related to the vendor in the following ways:
The vendor does not appear in the Vendor drop-down in Bank Expenses.
Bank expenses cannot be added to Bank Activity coded to the vendor.
It is important to note that when the amount remaining equals zero, the payment hold toggle automatically turns off and cannot be updated.
Set or Remove Payment Holds on a Single Invoice
To set or remove a payment hold on a single record:
Open the AP invoice that needs the payment hold updates.
Click the Payment Hold toggle.
When set to on, there is a payment hold on the AP invoice.
When set to off, there is no payment hold on the AP invoice.
Set or Remove Payment Holds in Bulk
The status of a payment hold can be viewed and updated from the AP Transactions grid. To update the status of a payment hold:
Use the checkboxes to select the desired transactions. This will open the bulk action bar.
Only AP Invoices can have payment holds.
Click the menu button on the bulk action bar.
From the menu, select either Payment hold on or Payment hold off to edit the payment hold status of the selected invoices.
AP Payment and AP Credit Memos
When an AP invoice is on hold, it does not appear on the Apply tab of either the AP Payment record or AP Credit Memo record. However, if an amount of the payment being viewed was applied to the invoice prior to the invoice being placed on hold, Payment Hold is appended to the invoice number, and a grayed out checkbox appears in the Apply column.
