Returned Payments

  • Published on Jul 5, 2024
  • 3 minute(s) read
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This article reviews the Returned Payments page. Here, users can view direct deposit payments that failed and were returned. 

Navigation

The Returned Payments page is accessed by clicking on the 'View details' button for 'Returned Payments' in the header of the Payroll Overview page.

Returned Payments Page

Columns

                                                                                                                                                                                                                                                                                                                                                    
                   

Employee

               		                    

Employee whose payment was returned

               
                   

Amount

               		                    

Amount of returned payment

               
                   

Type

               		                    

Payroll Batch type:

                   
                           
  •                            

    Payroll - Traditional Pay Period

                           
    •                        
  •                            

    Ad Hoc - One-Time Payment

                           
    •                        
  •                            

    Imported - Imported via Payment Import

                           
    •                    
               
                   

Earning Date

               		                    

Pay date for the payment

               
                   

Payment Last Tried

               		                    

Last date payment distribution was attempted by the system

               

Retrying Payments

To retry a failed direct deposit distribution, request that the employee update their direct deposit information in the 'My Pay' section of the R365 Mobile App. The failed distribution will be automatically retried with the next processed pay run once new direct deposit information is entered.

   

If the employee will be paid with a paper check, please contact R365 Support to void the failed distribution. 

Download Report

The 'Returned Payments' report can be downloaded from the Returned Payments page by clicking the 'Download report' button on the top right of the page.

   

The 'Download report' button is disabled when there are no returned payments present.