Void a Payment with R365 Payments

Voids play a crucial role in the realm of accounting, serving as a mechanism to signify that a payment has not been issued or fulfilled. While voiding payments is a common practice for rectifying errors or addressing specific financial scenarios, it is important to exercise caution, especially when dealing with transactions that have already been transmitted through R365 Payments.

If you find yourself needing to stop a payment approved for R365 Payments we advise seeking approval from our support specialists. Payments that have already transmitted payload data will require the attention of our operations team to remove, or 'Unpack', the payment file that needs to be omitted. This process can only be done in a small timeframe after the payment has been created.

Specific questions or inquiries about voiding R365 Payments can be directed to the R365 Support team.

Warning and Messages

When voiding an R365 Payment, users will encounter a warning message designed to ensure that the action is intentional and aligns with R365 support guidance. This message highlights the potential implications of voiding a payment and provides users with steps to proceed.

Warning Message Details

When attempting to void a payment processed through R365 Payments, the following warning message is displayed:

This warning will not be displayed for AP Payments in a Not Sent status. Learn more about R365 Payments statuses.

Automatic Email to R365 Support

The warning message includes a clickable email link that will: