Schedule Requests

Updated on Oct 7, 2026

5 minute(s) read

The Schedule requests page shows all scheduling requests submitted by employees, including availability changes, shift trades, shift offers, and time off, in one place.

From here, managers can:

Review pending requests
Approve or deny requests
Attach a comment to the approval/denial
Look up the history of previously reviewed requests.

Enabling this feature does not remove or replace Manager Queue. Both pages remain available at the same time.

Time off actions on this page are also separate from those on the Manager Tools page. Time off can still be created on behalf of an employee from the Manager Tools page for those that have access.

Navigation Menu

Open Workforce from the left navigation rail.
Under Scheduling, select Schedule requests.

Search

Navigate to pages with the R365 global search bar:

Enter all or part of the page name in the R365 global search bar.
Select the page from the results list.

Only enabled pages can be searched for. If the desired page is not enabled, contact your CSM for assistance.

Security

Users with the following permission will be able to access the Schedule requests page:

Labor → Schedule → View Schedule Page

These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.

Field

Description

1

Location filter

Multi-select filter. Defaults to "All location"; label changes to "Select Location" once one or more locations are chosen. Applies across all four tabs below.

2

Tabs

Lists submitted change requests. Shows a pending-count badge when the tab has pending requests. Tabs are:

Availability

Shift trades
Shift offers
Time off

Schedule Requests

The top section of each tab shows requests awaiting a decision.

Availability

Shift offers

Shift trades

Time off

	Field/Button	Description
1	Employee Filter	Filters the requests for only the selected employee.
2	Submitted by	Date and time that the request was submitted.
3	Availability Request	The Availability requested along with the following details: Employee that submitted the request Jobs associated with the employee Location that the employee submitted for Whether the availability is recurring or temporary and when it is set to begin. The dates and times of availability. Items in orange indicate the changes made to availability based on the existing recurring availability. It also lists what the day changed from.
4	Collapse Section	Collapses or expands the pending requests section.
5	Due Status	Indicates when the request reviewal is due. If the date has passed, this status will say Overdue.
6	Approve	Approves the request. Once approved, the availability will automatically update for changes to recurring availability. If the request has a start date beyond ‘today,’ the request will show as Upcoming for the employee.
7	Deny	Denies the request.
8	Add Note for Employee	The note left when the request was approved or denied, if one was entered. Shown in the Reviewed view.

	Field/Button	Description
1	Employee Filter	Filters the requests for only the selected employee.
2	Filter	Filters by any of the following: Job title
3	Collapse Section	Collapses or expands the pending requests section.
4	Submitted by	Date and time that the request was submitted.
5	Available Shift	The shift available for claim. This may be an employee-offered shift or a shift left unassigned on the schedule. This card includes the following information: Name of the employee offering the shift/Unassigned label Date and times of the shift Shift job Shift location
6	Claiming Employee(s)	The employee or employees that have submitted a claim for the shift. This card includes the following information: Name of employee who submitted claim Number of hours the employee will have if the claim is accepted. Violations that may occur if the claim is accepted Date and time that the claim was submitted Only one employee can be selected to claim the shift. Click the employee card to select it. If only one employee has submitted a claim, the employee is automatically selected.
7	Due Status	Indicates when the request reviewal is due. If the date has passed, this status will say Overdue.
8	Approve	Approves the request for the selected employee. If there is another employee who has submitted a claim, the employee that was not selected will automatically be denied.
9	Deny all	Denies the request for all the employees that have submitted claims for the shift.
10	Add Note for Employee	The note left when the request was approved or denied, if one was entered. Shown in the Reviewed view.

	Field/Button	Description
1	Employee Filter	Filters the requests for only the selected employee.
2	Filter	Filters by any of the following: Job title
3	Collapse Section	Collapses or expands the pending requests section.
4	Submitted by	Date and time that the request was submitted.
5	Trading Shifts	The shifts being traded. Each shift trade card has the following information: Name of the employee trading the shift Date and times of the shift Shift job Shift location Employee’s weekly hours once the trade is accepted Any violations that may occur as a result of the trade
6	Due Status	Indicates when the request reviewal is due. If the date has passed, this status will say Overdue.
7	Approve	Approves the trade request for the selected employee. Once approved, the employees will have their new shift.
8	Deny all	Denies the trade request.
9	Add Note for Employee	The note left when the request was approved or denied, if one was entered. Shown in the Reviewed view.

	Field/Button	Description
1	Employee Filter	Filters the requests for only the selected employee.
2	Filter	Filters by any of the following: Job title
3	Import	Open a menu to download a time off import template. Selecting Import uploads a completed template to bulk-create time off requests. Learn more about how to import time off requests from this page. This button is only available when PTO Accruals is not enabled.
4	Download Template	Opens the option to download the time off request import template.
5	Create	Opens the time off form. This submits a time off request on behalf of an employee. Learn more about submitting a time off request for an employee.
6	Collapse Section	Collapses or expands the pending requests section.
7	Submitted by	Date and time that the request was submitted.
8	Time Off Request	Time off request and the request details, including the following: Type of request Employee requesting Employee job Employee location Date(s) and time(s) requesting off.
9	Due Status	Indicates when the request reviewal is due. If the date has passed, this status will say Overdue.
10	Approve	Approves the time off request for the selected employee.
11	Deny all	Denies the time off request.
12	Add Note for Employee	The note left when the request was approved or denied, if one was entered. Shown in the Reviewed section.

Each tab on this page has two sections: Pending and Reviewed.

Label	Description
Pending	Shows requests awaiting a decision. This section can be collapsed and expanded, as needed.
Reviewed	Shows previously decided requests. Defaults to the last 7 days; can be changed to last week, last month, last year, or a custom range. This section can also be filtered by Approved or Denied status.

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