When a specific message thread is outdated or no longer useful, users can archive the chat thread. Archived chats can be viewed and managed from the Archived chats folder at the top of the Messages tab on the Communication screen.
Messages can still be sent and received in an archived chat, however, archived chat threads are automatically muted so that users will not be notified of any new messages. If needed, chats can be unarchived to bring them back to the Messages tab for continued use.
Archive a Chat
Follow these steps to archive a chat:
Click steps to expand for additional information and images.
1) Navigate to the Messages tab of the Communication screen.
2) Swipe left on the thread to be archived.
3) Tap the archive button to archive the chat.
Archive a Chat from the Member Info Screen
Alternatively, chats can be archived from the Member info screen by tapping the recipient’s name at the top of the thread and then tapping Archive.
Manage Archived Chats
Follow these steps to manage and unarchive chats:
Click steps to expand for additional information and images.
1) Tap to open the Archived chats folder on the Messages tab.
2) Archived chats are muted, meaning the user will not be notified of any new messages. Tap any chat thread to open and review the messages in the thread.
3) Tap the recipient’s name at the top of the thread to open the Member info screen, then tap Unarchive to move the chat back to the Messages tab.
Unarchive a Chat from the Archived Chats Folder
Alternatively, swipe left on an archived chat and tap the unarchive button to unarchive the chat. The chat will move back to the Messages tab.
