Vendors who will receive payments through the R365 Payments Service can register for the FIS Vendor Portal to gain access to detailed information about payments and update banking information as needed.
By enrolling early, vendors can begin receiving ACH and vCard payments sooner rather than later. Physical checks will be mailed to the vendor until they are fully enrolled in FIS and able to receive other methods of payment.
Here's How It Works
Onboarding
During the R365 Payments onboarding process, the Support team will assist you in creating a vendor report. This report contains contact information for each vendor that will receive payments through the R365 Payments service. For more information about onboarding, see Getting started with R365 Payments.
Vendor Enrollment
After receiving this report, R365 collaborates with FIS to review vendors through a vendor match process, identifying preferred payment methods across our full client base. This process typically takes 5-7 business days. Once FIS completes the review, the R365 vendor enrollment team approves it, and FIS will begin outreach to vendors for ACH and vCard payments. During this time, vendors are encouraged to enroll in vCard payments, which provide the greatest benefit for your organization. This ongoing process includes an initial outreach period of up to two weeks, followed by four follow-ups to assist vendors in registering for electronic payments. For more information, see Payment Methods.
Vendor Portal Registration
Once a vendor is enrolled, they receive an email with instructions to sign up for the FIS Vendor Portal. The email is sent to the email address listed in the vendor report. If the email address is not valid or if the vendor enrolls later, the email is sent to the email address on the Vendor record.
Using the registration code and instructions provided in the email, the vendor can register for the FIS Vendor Portal. Once the registration is complete, they can access the portal to view and download payment remittance details, update banking information, and manage payment notifications.
Vendors who were added after the initial setup will default to check payments. As payments are made to these vendors, they will be contacted to setup ACH and vCard payments. Vendors can contact cardsupport@restaurant365.com to expedite registration for electronic payments.
Contact Vendor Enrollment
For vendor enrollment assistance, contact the R365 Enrollment Team at cardsupport@restaurant365.com.
If you or someone in your organization has questions about the process, please reach out to R365 Support.
Registration Email
Example registration email:
Notification of Payment Received
When an ACH or vCard payment is sent to a vendor, they receive an email like the one shown below. The email provides an overview of the payment information, including the method of payment, date when the payment was received, payment number, and amount. Vendors can select the links in the email to view more details or access the Vendor Portal.
The effective date indicates when the payment was submitted to FIS for vendor processing, not the date entered on the AP Payment form.
Example payment notification:
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