The Punch Action Log is a manager-facing screen in the Time Clock app. It records every punch attempt made on the current device and shows whether each punch was delivered to the Time Clock service.
The log works like a delivery receipt. It tracks whether the device sent the punch to the Time Clock service — not whether the punch appeared on the timecard. A punch that shows Sent has been delivered to the Time Clock service. It may not yet be visible on the Timecard if something fails in the downstream labor pipeline.
The Punch Action Log only shows punches made on the current device. Each Time Clock tablet has its own separate log. Punches made on other devices at the same location are not visible here.
Punch Action Log overview
Key concepts
Delivery status, not Timecard status
The Punch Action Log tracks punch delivery from the Time Clock device to the Time Clock service. A Sent status means the device delivered the punch to the service — not that it reached the Timecard.
If a punch shows Sent but does not appear on the Timecard, check the Timecards page for any flagged issues first, and contact R365 support if the problem persists.
Three punch statuses
Status | Meaning |
|---|---|
Sent | The device delivered the punch to the Time Clock service |
Failed | The device could not deliver the punch due to a network or server error — resyncable |
Blocked | The Time Clock service rejected the punch because a Time Clock rule was violated (for example, an unscheduled employee trying to clock in) — resyncable as a manager override. Hover over the status chip to see the rule reason. |
Device log
Punch records are stored on the device. The log only includes punches made on this device for the last 30 days. The system removes records older than 30 days automatically.
Key actions
1 | View punch records | Open the Punch Action Log from the sidebar to see a table of all punch attempts on this device for the last 30 days. |
2 | Search punch records | Filter the table by employee name or job name using the search field. The filter applies immediately and resets the page. |
3 | Resync multiple punches | Syncs multiple rows of selected punches at once. |
5 | Resync | Tap the sync icon on a row to resubmit an individual punch. Resyncing bypasses Time Clock rules for both Failed and Blocked punches. |
Setup and maintenance
The Punch Action Log is available once the feature is enabled and the required user permission is in place.
Punch log not appearing?
Check these in order:
Confirm your account has the Edit Timeclock Users permission.
Confirm the device is online.
When the feature disabled, the Punch Log sidebar menu item is hidden. If a user goes directly to the screen, the app redirects them to the Time Clock homescreen.
Online requirement
The Punch Action Log is only available when the device is online. When offline, the Time Clock app does not identify manager roles, so all manager-level UI — including the Punch Log — is hidden. This behavior applies across the Time Clock app.
Permissions
Access to the Punch Action Log requires the Edit Timeclock Users permission.
The permission is found in Labor → Time Clock → Timeclock Users in the permissions tree.
Users without this permission do not see the Punch Action Log button and cannot access the screen.
Punch Action Log pages and records
Punch Action Log
Purpose: Displays all punch attempts recorded on this device for the last 30 days, with delivery status for each punch.
Navigation: Timeclock App → Sidebar → Punch Log
Bulk actions: Select rows using the row checkboxes or the Select All checkbox in the table header. When rows are selected, a bulk actions bar appears showing the count of selected rows and a Resync Selected button.
Column | Description |
|---|---|
Punch Time | Timestamp of when the punch was made |
Employee | Employee name |
Action | Punch type (for example, Clock In or Clock Out) |
Job | Job name associated with the punch |
Status | Delivery status chip: Sent, Failed, or Blocked. Hover over Blocked to see the rule reason. |
Resync | Sync icon button — tapping resubmits the punch |