The Unpayable Employees report is accessed by clicking Unpayable Employees in the Payroll Tools section of Payroll Hub and displays all unpayable employees for the selected company.
Clicking Unpayable Employees in the Payroll Readiness section opens a side panel showing only the unpayable employees for the active pay run.
Employees may be 'unpayable' for a variety of reasons, including missing TIN information, missing bank account information, and missing addresses. When an employee is unpayable, any payments associated with them will not be included in pay runs.
Unpayable Employees Report
Each time a payment is associated with an unpayable employee, the employee will be listed on the Unpayable Employees report. Each listing indicates the date of the payment and the reason the employee was unpayable.
Filters
At the top of the Unpayable Employees report are a set of filters. Clicking a filter will display employees who are in the selected payroll status:
Active - Active employees who have completed onboarding.
Onboarding - Employees who have started, but not completed, the onboarding steps.
Separated - Employees who are no longer employed.
Download
Clicking 'Download report' will download the Unpayable Employees report as a .xlxs file.
Unpayable Employees Grid Columns
Field | Description |
|---|---|
Employee | Name of the unpayable employee. Click to open the employee's employee record. |
Status | Payroll status of the employee; Active, Onboarding, or Separated. |
Date | Date that the employee was unpayable. |
Gross Earnings | Earnings for the employee's unpayable payment. |
Details | Description for the payment. |
Reason | Reason the employee was unpayable. |
Action Menu | Contains the following actions: View Payment Summary - Click to open the Payment Details page for the associated payment. View Employee Profile - Click to open the employee's Employee Record. Send Access Email - Click to re-send the employee's onboarding invite. Delete Payment - Click to delete the payment. Separate Employee - Click to separate the employee from the displayed payroll company. Employees can also be separated on their Employee Record. |
Reasons for Unpayable Employees
Reason | Recommended Resolution |
|---|---|
Missing SSN/TIN | The SSN/TIN field is entered as an onboarding step. The employee should complete onboarding through the employee self-service portal. |
Missing Employee Position | The employee must have a position assigned before they can be paid. An admin user can assign a position on the employee's Employee Record. |
Invalid Bank Account | The bank account information on file is invalid. The employee can update their bank account through the employee self-service portal. An admin user can also update the employee's bank account on the Payroll tab of the employee's Employee Record. |
Missing Unemployment Rates | Unemployment rates must be configured for the employee's work location. An admin user can set up unemployment rates in the company's payroll settings. |
Missing Bank Account | Bank account/direct deposit information is entered as an onboarding step. The employee should complete onboarding through the employee self-service portal, and either enter direct deposit information or elect to be paid via check. |
Missing Address | The address field is entered as an onboarding step. The employee should complete onboarding through the employee self-service portal. |
Missing Pay Card | The employee is set to be paid via pay card, but no pay card is on file. The employee or an admin user must add pay card information on the Payroll tab of the employee's Employee Record. |
Reviewing Unpayable Employees from Payroll Hub
The Payroll Readiness section on Payroll Hub includes an inline Unpayable Employees panel. When you open the panel and edit an employee profile, payment recalculation starts automatically.
Recalculation behavior
Recalculation fires when you Revalidate all or close the employee form. Both paths trigger recalculation.
A 1-minute timeout applies to recalculation polling. If recalculation does not complete within one minute, the overlay clears automatically.
The panel refreshes automatically after recalculation completes. No manual page refresh is needed.
Resolving Unpayable Employees From Payroll Hub
Payroll hub surfaces the same unpayable employees on an Unpayable Employees readiness card, showing a count of employees who currently cannot be paid in the active pay run. Clicking the card opens a side panel listing the affected employees; selecting an employee opens the employee record to review and correct the issue.
Important Note About Resolving From the Hub
Resolving an item from Payroll hub takes effect immediately, with no confirmation step.
The Unpayable Employees count updates automatically once the underlying issue is resolved — no page refresh is needed — and reconciles to the correct value if the issue was resolved elsewhere or by another user. Once the count reaches zero, along with any other readiness cards shown, the card's View button opens the payroll approval process.