Organizations using the R365 Payment Service can refund R365 Payments that are in the funding status. Refunding an R365 Payment halts the payment process, requests a refund, prevents remittance information from being sent to the vendor, and updates the payment status to ‘action needed’. R365 payments can be refunded from the AP Payment record.
Security
To Refund an R365 payment, users must have the following permissions:
Accounts Payable → AP Payments → Void AP Payments
Refund an R365 Payment
1) Navigate to the AP Payment that needs to be refunded.
Users can search the AP Transactions page to locate the AP Payment.
Only payments in a ‘funding’ status can be refunded.
2) Hover over Action in the top ribbon/click the more actions menu (…) to open the action menu.
In the New AP Payment Record:
In the classic AP Payment record:
3) Select Refund R365 Payment.
4) Review the message then click Refund in the confirmation window.
