Organizations with the R365 Payment Service have the option to hold payments that are in the ‘scheduled’ or ‘processing’ status. Holding an R365 Payment pauses the process and returns the held payment to a ‘not sent’ status until it is resubmitted. When a payment is held, funds are not pulled from the organization’s account, and the vendor will not receive funds or remittance messages. R365 payments can be held from the AP Payment record.
Security
To hold a R365 payment, users must have the following permissions:
Accounts Payable → AP Payments → View AP Payments
Accounts Payable → AP Payments → Void AP Payments
Hold an R365 Payment
1) Navigate to the AP Payment that needs to be held.
Users can search the AP Transactions page to locate the AP Payment.
Only payments in ‘scheduled’ or ‘processing’ status can be held.
2) Hover over Action in the top ribbon/click the three dots to open the action menu.
In the New AP Payment Record:
In the classic AP Payment record:
3) Select Hold R365 Payment.
In the new AP Payment record:
In the classic AP Payment record:
4) Click confirm hold in the confirmation window.
In the new AP Payment record:
In the classic AP Payment record:
