The R365 contextual Help menu is located in the main system header and contains links to:
The Help menu is unique to each page, and the content in the Help menu is determined by the page that is currently open. For example, on the Inventory Counts page, users will see article links and videos related to inventory counts, while the Scheduling page Help menu will present content related to scheduling.
Navigation
To open the Help menu for a page or record, click the Question Mark icon in the top right corner of the system header. A drop-down menu will appear with resources for the displayed page.
Help Menu Links
Link | Description | |
|---|---|---|
1 | Video guides | When available, lists any videos reviewing key processes associated with the current page. Click a video to play it directly on the page. Learn more about video guides. |
2 | Knowledge base | Opens the knowledge base widget, providing direct access to relevant articles related to the current page or record. Learn more about the knowledge base widget. |
3 | R365 University | Links to R365 University, containing in-depth video courses, full learning tracks, and knowledge certifications.
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4 | Support center | Links to the R365 Support Center, where R365 Support can be contacted and existing tickets reviewed. |
5 | Webinars | Links to R365 Webinars, a curated library of live and recorded sessions that help restaurant leaders improve profitability, control food and labor costs, and leverage data and AI to run smarter operations. |
6 | Release notes | Links to the Release Notes section of the Knowledge Base, providing a top-level overview of the newest R365 product updates. |
7 | Submit an idea | Opens the R365 Customer Idea Portal, where product feedback and feature requests are submitted through a short form. Learn more about submitting an idea. |