Document issues alert users to problems with an uploaded document. They can be added in the following ways:
Manually by users within your organization to communicate document issues within the team
Manually by Capture Pro users to communicate issues from the Capture Pro team to customers
Automatically by AP Capture AI when a possible duplicate has been identified
In each case, the issues communicate a problem that may prevent a document from further processing.
Once an issue has been resolved, in most cases, the issue can be removed from the document.
View Document Issues
On the Documents to Process page, click the 'Issues' filter 
to view a listing of all documents with listed issues. These issues can be seen from the grid or by clicking the document's row.
Once a document is clicked, the document is previewed above the gird and document issues are listed below the document image.
Remove a Document Issue
To remove an issue, click the document from the Document to Process grid and then, click the x button next to the listed issue above the grid. If more than one issue is listed for a document, each issue must be removed separately.
All issues must be removed for the AP Capture Pro team to process the invoice.
The ‘Possible Duplicate’ issue, which is auto assigned when a document is read by Capture AI as a potential duplicate, can only be removed if Capture Pro is also enabled. Removing the issue does not automatically submit the document to OCR; submit it manually if needed.
Document Issues and Capture Pro
Document issues alert users to problems with an uploaded document.
Document Issues can be used to communicate between AP Capture Pro and an organization. They may be used to communicate:
Issues identified by the AP Capture Pro team that prevent invoice or credit memo creation
Issues identified by the AP Capture Pro team that did not prevent creation, but may require review
Issues identified within an organization that prevent a document from being ready for processing by the AP Capture Pro team
All issues must be removed for the AP Capture Pro team to process the invoice.