This article only applies to organizations that do not have ‘Display Credit Memos in Payment Runs’ in the Miscellaneous Tab of System Preferences.
Learn more about the Payment Run update.
The Payment Run page provides a list of approved AP invoices. From this page, users can apply credit memos and discounts, create payments, print checks, and produce ACH and positive pay exports for selected invoices. For more information, see Payment Run Overview.
Approved AP credit memos can be applied to invoices on the payment run. Available credit memos are indicated with a C in the C/D column of the Invoices table.
Security
The following permissions is required to apply a credit memo in a payment run:
Accounts Payable → Payment Runs → Credit/Edit Payment Runs
These permissions can be added to custom user roles or individual users. The Permission Access report can be used to determine which user roles or users already have these permissions assigned. For more information, see User Setup and Security.
Apply a Credit Memo
To apply a credit memo, follow these steps:
Click steps to expand for additional information and images.
Select the checkbox for each invoice to which the credit memo will be applied.
Select the arrow button to display the Invoice Details pane. Available credit memos will be listed in this pane.
Select the Apply checkboxfor each credit memo to apply to the invoice.
By default, credits are limited to only showing credits for the same location as the invoice. If credit memos from other locations need to be applied, click the location filter button in the column header to select other locations.
Credits applied on the Payment Run page cannot be removed.
In the Details pane, select the invoice number link to open the AP invoice where the credit memo has been applied.
Clear the Apply checkbox to remove the AP credit memo and then save and close the AP invoice.
Back on the payment run, above the details pane, select Refresh to update the available credits.