Answers to common questions about submitting and managing availability requests in the R365 App.
Submitting Requests
What is the difference between recurring and temporary availability?
Recurring availability sets an employee's weekly schedule with a start date and no end date. It remains in effect until a new availability request is approved. Temporary availability sets an employee's weekly schedule for a defined date range. At the end of the date range, the previous recurring availability resumes automatically. For step-by-step instructions, see Update Recurring Availability and Add Temporary Availability.
Where are availability requests submitted?
Availability requests are submitted from the My Availability page of the R365 App.
Can an employee cancel an availability request after submitting it?
Pending Approval requests can be canceled from the My Availability page before a manager responds. Once a request has been approved or denied, it cannot be canceled from the My Availability page.
What happens after an availability request is submitted?
The request appears as Pending Approval on the My Availability page and is sent to the employee's location manager for review. The employee is notified when the manager approves or denies the request.
Effective Dates and Active Availability
When does an approved availability request take effect?
Approved requests take effect on the effective start date selected when the request was submitted. Requests approved before the start date appear as Upcoming on the My Availability page. Requests approved on or after the start date become Active immediately.
What happens to an employee's availability when a temporary request ends?
When a temporary availability period ends, the employee's availability reverts to the most recent recurring availability on record.
Can an employee have multiple availability requests pending at the same time?
Employees can have multiple temporary availability requests as long as their dates are not overlapping. However, only one pending recurring availability request can exist at a time.
Manager Review
Where do managers review employee availability requests?
Availability requests are reviewed from the Availability tab of the Schedule Requests page in the R365 App. For step-by-step instructions, see Manage Employee Availability Requests (Mobile).
Can a manager add a note when approving or denying a request?
A manager note field is available on the Availability Request Details screen. Notes entered are visible to the employee after the decision is recorded. The field is optional.
What does an employee see after a manager responds to an availability request?
The employee receives a notification when a manager approves or denies a request. The request status updates on the My Availability page. Approved requests appear as Active or Upcoming based on the effective start date.