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    Correct a Tip Distribution
    • 07 Aug 2024
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    Correct a Tip Distribution

    • Updated on 07 Aug 2024
    • 1 Minute to read
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    Article summary

    Tip distributions cannot be directly edited. Tip distributions are calculated based on tip automation rules and DSS data. Each time the DSS is edited or repolled, unapproved tip distributions are recalculated.

    When the DSS is repolled, tip earnings on the DSS are retained and approved distributions are not recalculated.

    Depending on the correction needed, the following steps are recommended:

    Correction

    Step

    Tip automation rule has incorrect:

    • Frequency

    • Hours

    • Days

    • Contributing Jobs

    • Contributing Percentage

    • Receiving Jobs

    • Receiving Percentage

    Ensure that all distributions that should be recalculated are in a 'Pending' status.

    Make the corrections to the desired tip automation rule. Pending distributions will be recalculated when the rule is saved.

    Net sales and/or collected tips amounts need to be updated.

    Ensure that all distributions that should be recalculated are in a 'Pending' status.

    Correct net sales and/or collected tips in the POS, then repoll the DSS for that day.

    A DSS repoll will adjust net sales, collected tips amounts, and punch information. If R365 Punch Edits is enabled, any punch edits made in R365 will be retained.

    An employee's clock in time, clock out time, or worked job needs to be updated.

    Ensure that all distributions that should be recalculated are in a 'Pending' status.
    If R365 Punch Edits is not enabled, make shift corrections in the POS, then repoll the DSS for that day.
    If R365 Punch Edits is enabled, edit employee shift data in the DSS.

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