When a manager resolves a timecard dispute, the user will receive a notification on their mobile device.
Follow these steps to review manager resolutions to timecard disputes:
Click steps to expand for additional information and images.
1) Tap the notification to navigate directly to the timecard details, or select the updated shift from the My timecards screen.
The updated shift will either have the status Dispute approved or Dispute denied. Use the status quick filters to quickly find the updated shift(s).
2) Review the resolution summary, which includes the date and time of the resolution, the user that resolved the dispute, the change that was made, and any included notes.
3) Tap Ok to acknowledge the dispute resolution.
4) There is a notification that the dispute was acknowledged, and the timecard status is updated to Approved.
When a manager approves a submitted timecard, the shift is automatically moved to approved status and no resolution acknowledgment is required.
If further updates need to be made to the approved shift, submit a new dispute.