Employees acknowledge a shift change from the R365 mobile app (Android or iOS). Learn more about the R365 mobile app.
Important Note About Acknowledging a Shift Change
Acknowledging a shift change cannot be undone. Once submitted, the selection is locked and the screen becomes read-only.
Security
This action is available to any employee using the R365 mobile app who receives a shift-change acknowledgment notification. No additional permission is required.
Acknowledge a Shift Change
Follow these steps to acknowledge a shift change:
Tap the shift change notification, or open it from the Notifications list in the mobile app.
Review the banner describing what changed, along with the location, job, and who modified the shift and when.
Review the shift date and time.
Select I requested this change if the employee asked for the change, or I did not request this change if a manager made the change.
Selecting either option enables the Acknowledge button.
Tap Acknowledge.
The button changes to Acknowledged and the screen becomes read-only. If the submission fails, an error message appears and the button re-enables so the employee can try again.
Opening a notification for a shift change that has already been acknowledged shows the previous answer in a read-only view. No further action is possible.
FAQ
What happens if tapping Acknowledge doesn't go through?
If the submission fails, an error message appears and the Acknowledge button re-enables so you can try again. Learn more about the R365 mobile app.
Can I change my answer after I acknowledge a shift change?
No. Acknowledging a shift change is permanent — once you submit, your selection is locked and the screen becomes read-only. Learn more about the R365 mobile app.
Where do I find a shift-change notification if I already closed or missed it?
Open the Notifications list in the R365 mobile app and tap the shift-change notification from there. See Mobile Notifications for more on finding and managing notifications.
Why does my screen show one shift row instead of two (or vice versa)?
You'll see one row when a shift was added or removed, and two rows — Original shift and Updated shift — when a shift was extended, reduced, or otherwise edited. Learn more about editing shifts.
What happens if I open a notification for a shift change I already acknowledged?
You'll see your previous answer in a read-only view — no further action is needed or possible. Learn more about Notifications.