---
title: "Returned Payments"
slug: "workforce-returned-payments"
description: "View failed direct deposit distributions on the Returned Payments page, including employee, amount, and batch type."
tags: ["SG3"]
updated: 2026-07-29T20:00:11Z
published: 2026-07-29T20:00:11Z
canonical: "docs.restaurant365.com/workforce-returned-payments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returned Payments

This article reviews the Returned Payments page. Here, users can view direct deposit payments that failed and were returned.

---

## Navigation

The Returned Payments page is accessed by clicking on the **'View details'** button for 'Returned Payments' in the header of the [Payroll hub page](/doc/docs/workforce-payroll-overview-page).![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-E23VBS44.png)

---

## Returned Payments Page

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image(432).png)

### Columns

| Employee | Employee whose payment was returned |
| --- | --- |
| Amount | Amount of returned payment |
| Type | Payroll Batch type: - Payroll - Traditional Pay Period - Ad Hoc - One-Time Payment - Imported - Imported via Payment Import |
| Earning Date | Pay date for the payment |
| Payment Last Tried | Last date payment distribution was attempted by the system |

---

## Retrying Payments

To retry a failed direct deposit distribution, request that the **employee** update their direct deposit information in the '[My Pay](/doc/docs/r365-app-my-pay-employee-self-service)' section of the R365 Mobile App. The failed distribution will be automatically retried with the next processed pay run once new direct deposit information is entered.

> If the employee will be paid with a paper check, please contact [R365 Support](https://help.restaurant365.net/en/support/tickets/new) to void the failed distribution.

---

## Download Report

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image(433).png)

The 'Returned Payments' report can be downloaded from the Returned Payments page by clicking the **'Download report'** button on the top right of the page.

> The 'Download report' button is disabled when there are no returned payments present.