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    Weekly Speed of Service Report
    • 08 Jul 2024
    • 2 Minutes to read
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    Weekly Speed of Service Report

    • Updated on 08 Jul 2024
    • 2 Minutes to read
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    Article summary

    The Weekly Speed of Service Report provides an overview of each location's daily performance in a given week, as well as weekly and monthly averages. Run this report weekly to assess changes to speed of service over time or run the report for multiple locations at once to see how they compare. By evaluating speed of service averages across locations, users can begin to understand which strategies are most successful and implement changes across locations to improve overall performance.

    Navigation

    1. In the Reports section of the left navigation pane, select My Reports.
      The My Reports screen appears.

    2. At the top of the My Reports screen, select Op. Analysis.
      The screen generates a list of reports in alphabetical order.

    3. Locate the Weekly Speed of Service Report.

    4. Select Customize to adjust the report parameters and run the report.

    Report Parameters

    Field

    Description

    Locations

    Opens a menu where the user selects one or more locations for which to generate data for the report.
    Default: All locations.

    Week Ending

    Week for which the report displays data. The user can select the Current Week, Previous Week, or select a week based on the last date included in the week (Week Ending). Weeks are based on the operational calendar.
    Default: Current Week.

    Include Rank

    If Yes is selected, the WTD Rank and MTD Rank columns are shown in the report.
    If No is selected, the WTD Rank and MTD Rank columns are hidden.

    View options

    Provides the user with options to select, save, edit, or delete a report view.
    For more information about these controls, see My Reports: Using My Reports.

    Run

    Generates the report.
    The green arrow button opens a drop-down from which users can Export, Email, or Print the report.

    Report Columns

    Column

    Description

    Location Name

    Name of the location.

    Goal Time

    Amount of time expected for service, based on goals set in the Operations Dashboard.

    Day of the Week

    The location's average speed of service for the day. If the daily average is higher than the Goal Time, the number appears in red.

    WTD

    The location's average speed of service for the week.

    WTD Rank

    Ranks the location's weekly speed of service average against other locations in the report. The location with the fastest time is ranked as number 1.

    MTD

    The location's average speed of service for the month.

    MTD Rank

    Ranks the location's monthly speed of service average against other locations in the report. The location with the fastest time is ranked as number 1.

    Email, Export, or Print the Report

    This report can be emailed, exported, or printed in custom formatting directly from the reporting window. Click here to learn how to send, export, or print this report.

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