--- title: "User Impersonation" slug: "user-impersonation" description: "Navigate R365 as another active user to verify permissions. Covers initiating, exiting, and audit logging of impersonation sessions." updated: 2025-08-26T19:48:11Z published: 2025-08-26T19:48:11Z canonical: "docs.restaurant365.com/user-impersonation" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # User Impersonation User Impersonation is accessed from the [User Record](/doc/docs/user-record) and is used to verify a specific User's permissions and access within the system. User Impersonation allows users to navigate through the system with the same accesses as another active user. This tool is frequently used to check a specific user's permissions and confirm that their accesses are properly assigned. The start of each Impersonation Session is logged in the Audit Log. During an Impersonation Session, the Impersonating User will be able to perform any action the User being impersonated could. All actions performed during the Impersonation Session will be recorded as being performed by the Impersonating User and not the User being Impersonated. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-GPR4XM5U.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) --- ## Security Only Users with the following Permission will be able to initiate User Impersonation: - Administration → Users → Create & Impersonate Users It is not possible to Impersonate Users that have accesses that the Impersonating User does not have, including Permissions, Locations, and Reports. An error message will indicate why the Impersonation Session was not initiated. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/f3aa6575-b4ab-4d52-822f-b4353bea510f.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) --- ## Impersonate a User Impersonation is initiated from [User Records](/doc/docs/user-record-overview). > Only active users can be impersonated Follow these steps to initiate a User Impersonation Session: *Click steps to expand for additional information and images.* ****1)** Navigate to the [users page](/doc/docs/users-page).** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-TSKL678F.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) ****2)** Locate the desired user, then **double click** the **user row**.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-C5EOTY2K.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) ****3)** Close all other R365 tabs.** > If any open tabs are not accessible by the User being impersonated, the Impersonating User will be automatically logged out. ****4)** Click **Impersonate** on the right side of the user record header.** > [!NOTE] > It is not possible to Impersonate users that have accesses that the impersonating user does not have, including permissions, locations, and reports. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UR2561NE.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) ****5)** Review the confirmation message and click **yes.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-RG8YHMFI.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) The system will refresh and log in as the Impersonated User. Impersonation sessions are indicated with a yellow bar at the top of the page. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-BXNK4HE9.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) --- ## Exit Impersonation To exit an Impersonation Session, click 'Exit Impersonation' in the yellow bar at the top of the page. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-QGW3VM2V.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) The system will refresh and log back in with the impersonating user's original credentials. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-50PWAGO3.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) --- ## Impersonation Audit Log The start and end of each Impersonation Session is logged in the [Audit Log](/doc/docs/event-audit-log). Selecting the Record Type 'User' and the Event Type 'Impersonated' will list all Impersonation Sessions. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-DCZQH2YY.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) The User who initiated the Impersonation Session is listed in the 'User' column, and the User who was impersonated is listed in the 'Description' column. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/138c7ba9-deaf-4f3c-8aa7-fde2c9a5317e.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) During Impersonation Sessions, the Impersonating User will be able to perform any action the User being impersonated could. All actions performed during the Impersonation Session will be recorded in the Audit Log as being performed by the Impersonating User and not the User being impersonated. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-VZHF99MX.png?sv=2026-02-06&spr=https&st=2026-11-02T02%3A34%3A32Z&se=2026-11-02T03%3A34%3A32Z&sr=c&sp=r&sig=gJJsDQjCFuzBPJ1EfftnCBjl63cWF2%2B4WB%2FDyS5iQOg%3D) Access rights granted to users or user roles that dictate what actions they can perform within the system. Structured documents that provide insights and summaries of various operational metrics and financial data. Restaurant365