---
title: "Unmatch Bank Activity"
slug: "unmatch-bank-activity"
description: "Unmatch a bank activity transaction from its R365 record individually or in bulk from the Bank Activity page."
updated: 2026-05-13T13:31:53Z
published: 2026-05-13T13:31:53Z
canonical: "docs.restaurant365.com/unmatch-bank-activity"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unmatch Bank Activity

> This article references the [New Bank Activity Experience](/doc/docs/bank-activity-overview) which is being enabled for all customers through January 2026.
> 
> Learn more about the [Bank Activity update](/doc/docs/bank-activity-update-2025).
> 
> See [Legacy Bank Activity documentation](/doc/docs/legacy-bank-activity-1)

Bank activity is matched and unmatched from the [Bank Activity page.](/doc/docs/bank-activity-page) Unmatching bank activity unpairs the bank activity transaction from the R365 transaction and updates the bank activity status to unmatched.

---

## Security

Users must have the following permission to unmatch bank activity:

- Banking → Bank Activity → Process Bank Activity

These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access).

---

## Unmatch Bank Activity

To unmatch bank activity, follow these steps:

*Click steps to expand for additional information and images.*

****1)** Navigate to the [**Bank Activity page**](/doc/docs/bank-activity-page).**

A) Open the **Accounting** application**.** B) Expand the **Banking** category. C) Select **Bank Activity**.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-Q7ZD6W3U.png)

****2) Locate** the desired **bank activity.****

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-VTWO8T0Z.png)

****3)** From the actions column, select **unmatch**.**

This option is only available for bank activity with a ‘matched’ status.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-546AL921.png)

---

## Unmatch Bank Activity in Bulk

To unmatch bank activity in bulk, follow these steps:

*Click steps to expand for additional information and images.*

****1)** In the **Accounting Application,** under **Banking,** select [**Get Bank Activity**](/doc/docs/bank-activity-page).**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-2KEV6C7D.png)

****2)** Click **Matched** to view only transactions in the ‘matched’ status*.***

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-BBSY02MR.png)

****3)** Select the **transactions** to be unmatched.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-BVIVTMJG.png)

****4)** Click the **manage dropdown**, then select **Unmatch,****

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ZR7CSBM2.png)

The bank activity transaction will be updated to an ‘unmatched’ status.