---
title: "Troubleshoot On Hand Amounts on a Shopping List"
slug: "troubleshoot-on-hand-amounts-on-a-shopping-list"
description: "On Hand on a shopping list shows 0 until items appear on two inventory counts at least 45 days apart based on historical usage."
updated: 2024-07-26T22:55:44Z
published: 2024-07-26T22:55:44Z
canonical: "docs.restaurant365.com/troubleshoot-on-hand-amounts-on-a-shopping-list"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot On Hand Amounts on a Shopping List

![A screenshot of a computer  Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/troubleshoot-on-hand-amounts-on-a-shopping-list-image-9jth31so.png)

When using a [Shopping List](/doc/docs/purchase-orders-use-shopping-lists), the 'On Hand' amount may appear to be calculated incorrectly due to the fact that it displays a '0' for one or more items. It is important to keep in mind that the 'On Hand' field is calculated based on historical usage, so it does not pull the most recent Inventory Count.

The system **pulls prior Inventory Counts** to figure out how much of an item is used for **every $1,000** in Sales. It then takes the most recent Inventory Count, looks to see how much there has been in Sales since that Inventory Count, and subtracts the Usage per $1,000 number from the most recent Inventory Count to theoretically calculate the 'On Hand' values.

To work successfully, the items need to appear on **two inventory Counts which are dated a minimum of 45 days apart**. This allows the system to get a good look at usage over a period of time to make that calculation.