---
title: "Troubleshoot a Blank Course"
slug: "troubleshoot-a-blank-course"
description: "Fix a blank course in R365 Training — causes include shared links, disabled JavaScript. Use your own URL or enable JavaScript in your browser."
tags: ["expandshare"]
updated: 2025-08-25T21:58:52Z
published: 2025-08-25T21:58:52Z
canonical: "docs.restaurant365.com/troubleshoot-a-blank-course"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot a Blank Course

If you open a **Course** and it appears blank, as in the screen image attached, here are some possible reasons and solutions:

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/troubleshoot-a-blank-course-image-v8dzysgn.png?sv=2026-02-06&spr=https&st=2026-10-29T20%3A23%3A42Z&se=2026-10-29T21%3A23%3A42Z&sr=c&sp=r&sig=VjWJodEk9FzN5VKASZaYZDJNg8l1A971G5r2eWuWEvU%3D)

1. If you followed a course link provided by another user, you may be trying to view their assigned **Course**, rather than your own. Open the **Course** in your mobile app (if installed) or go to [https://app.expandshare.com/g/training/landing/assigned](https://app.expandshare.com/g/training/landing/assigned) using your web browser.

2. If your web browser is Internet Explorer, you may have JavaScript disabled, which must be set enabled for R365 Training **Courses** to play.

- Here is a link you can visit that will tell you if your JavaScript is enabled: [https://www.whatismybrowser.com/detect/is-javascript-enabled](https://www.whatismybrowser.com/detect/is-javascript-enabled)
- If you visit the link above and see "NO", then follow these instructions to enable JavaScript in Internet Explorer: [https://www.whatismybrowser.com/guides/how-to-enable-javascript/internet-explorer](https://www.whatismybrowser.com/guides/how-to-enable-javascript/internet-explorer)

3. If your web browser is Edge, JavaScript may have been disabled by your company or organization, and it is not possible for you to enable it yourself.

- Here is a link you can visit that will tell you if your JavaScript is enabled: [https://www.whatismybrowser.com/detect/is-javascript-enabled](https://www.whatismybrowser.com/detect/is-javascript-enabled)
- If you visit the link above and see "NO", then we recommend changing to a different web browser, such as Google Chrome or Firefox.

In summary, make sure you are opening the Course from your own account, and not another user's shared link. If JavaScript is disabled on your browser, enable it, or switch to a different web browser or use our R365 Training mobile app for [iOS](https://itunes.apple.com/us/app/expandshare/id1191916817?mt=8) or [Android](https://play.google.com/store/apps/details?id=com.expandshare.mlp.roadmap). If you still cannot get your course to display, contact R365 Training at [R365 Support](https://help.restaurant365.net/en/support/tickets/new).

Restaurant365