--- title: "Tip Management" slug: "tip-management" description: "Adjust POS-imported tip totals in the DSS by indicating cash-paid tips, paycheck tips, and distributing among tipped employees." updated: 2025-08-26T19:48:29Z published: 2025-08-26T19:48:29Z canonical: "docs.restaurant365.com/tip-management" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Tip Management Tip Management in R365 allows for adjustment to the existing Tips that have been imported from the POS. Through Tip Import, Admin Users have the ability to indicate Tip totals that were already paid in cash or that should be included in paychecks, as well as distribute Tips between all Tipped Employees. Once Tips have been imported, an Audit Log can be requested that will be located on each Employee Punch sidesheet to show which User(s) made edits to the Tips, as well as the date, time, and updates that were made. Tip Management requires that [R365 Punch Edits](/doc/docs/punch-edits) is enabled. Contact your Customer Success Manager about having this feature enabled for your database. --- ## **Security** **Tip Management permissions are found in the Permission Tree as follows:** - Labor - Punch Edits - Import Tip Template - Configure Tip Template These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access). --- ## **Prerequisites** ### Enable Tip Import To have Tip Management enabled for your database, complete the following steps: 1. Enable Punch Edits. If Punch Edits are not already enabled, contact [R365 Support](https://help.restaurant365.net/en/support/tickets/new) requesting this feature. 2. Once Punch Edits are enabled, navigate to the 'POS Integration Settings' tab of the [Location Record](/doc/docs/legal-entities-location-record) and update the following settings: - Punch Edits = Managed in R365 - Pay Tips with Payroll = checked - Tips Payable Account = assigned to appropriate GL account - Enable Manual Tip Import = checked ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-ex4llgf4.png) The Tip Import feature will then be active on the [Daily Sales Summary](/doc/docs/labor-review). ### Update Tipped Jobs To Import Tips, the Tip Template for the day must be downloaded and edited. The Tip Template includes/excludes Employees based on their Job's 'Tip Designation' on the [Job Record](/doc/docs/job-records). Jobs for Locations with Tip Import enabled will have the Job's Tip Designation automatically updated to 'Directly Tipped'. Jobs that are not tipped should be updated so that they are excluded from the Template. The following Tip Designations **will** be included in the Tip Template: - Directly Tipped - Indirectly Tipped The following Tip Designations **will** **not** be included in the Tip Template: - Non-Tipped - Salary Non-Tipped ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-l7ukn8nv.png) --- ## **Navigation** Tip Imports can only be made within the [Labor Review section of the Daily Sales Summary](/doc/docs/labor-review). --- ## **Tip Template Download** Open the desired DSS form from the Daily Sales page and click into its 'Labor' section of the Review Summary. > If Punch Edit Auto-lock is **not** enabled, **only** DSS forms that are 'In Progress' or 'Completed' can have Tips Imported. > If [Punch Edit Auto-lock](/doc/docs/admin-page-pay-periods-and-punch-edit-auto-lock) **is** enabled: > > - > - Tips can also be imported to 'Approved' DSS forms. > - Tips can be imported **only** until the auto-lock timeframe set in the Location's corresponding Pay Cycle. Since Tip Management is used to adjust the existing Tips that have been imported from the POS, **only** days that have POS Cash Tips and/or POS Credit Tips can be adjusted. > [!WARNING] > The total Tip amounts imported **must** be equal to the total Tips being adjusted. If these totals do not match, the Tip Template will not import. The POS Cash Tips and POS Credit Tips can be viewed by Employee total and Location total in the 'Labor' section of the Review Summary. ![A screenshot of a computer screen Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-tnmb31rb.png) > Reported Cash and CC Tips are separated based on the Tender used to pay the tip. These columns **do not** indicate if either of these amounts were paid out to the Employee at the end of the day. Click ![TIP TEMPLATE](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-yoz5d5ny.png) to download the Tip Template for the day with Employees and POS Tips populated. > Only Employees with punches and whose Job's 'Tip Designation' equals either 'Directly Tipped' or ' Indirectly Tipped' will be included in the Tip Template. **![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-2p99dse6.png)** --- ## **Tip Template Editing** ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-1eh7lnjp.png) Once the Tip Template is downloaded, the Tip totals for each Employee can be adjusted. ### Tip Template Columns A through I are populated based on the DSS labor information. Employees with punches for the day **and** whose [Job's Tip Designation](/doc/docs/job-records) is set to 'Directly Tipped' or 'Indirectly Tipped' will be included on the Template. ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-hvvt2877.png) > [!WARNING] > Columns A through I are for information only and **should** **not** **be edited**. Adjustments made to these columns will **not** be imported and adding or removing rows will cause the import to fail. The existing Tips imported from the POS will be displayed in Column H, 'Reported Cash Tips', and Column I, 'Reported CC Tips'. Reported Cash and CC Tips are separated based on the Tender used to pay the Tip. > These columns do **not** indicate if either of these amounts were paid out to the Employee at the end of the day in cash. Adjustments to Tips are entered into Column J, 'Tips Paid in Cash', and Column K, 'Pay Tips via Payroll'. - **Tips Paid in Cash** = Amount of all Tips that have **already been paid** to the Employee in cash. These Tips will be included on Payroll Exports for reporting and tax calculations. - **Pay Tips via Payroll** = Amount of all tips that have **not been paid**. These Tips will be included on Payroll Exports as payments due to the Employee. ### Adjusting Tips For each Employee, enter the Tip amount that has already been paid in Column J, 'Tips Paid in Cash', and the Tip amount that will be paid on their paycheck into Column K, 'Pay Tips via Payroll'. ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-buxb12r9.png) > The total Tip amounts imported **must be equal** to the total Tips being adjusted. If these totals do not match, the Tip Template will not import. Ensure that the total Tip amounts entered into Columns J and K equal the total Tip amounts in Columns H and I. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-gtgkqlp7.png) --- ## **Tip Template Upload** After the Tip Template has been edited, return to the DSS form for the day that corresponds to the downloaded Tip Template. > If [Punch Edit Auto-lock](/doc/docs/admin-page-pay-periods-and-punch-edit-auto-lock) is **not** enabled, **only** DSS forms that are 'In Progress' or 'Completed' can have Tips imported. > If [Punch Edit Auto-lock](/doc/docs/admin-page-pay-periods-and-punch-edit-auto-lock) **is** enabled: > > - Tips can also be imported to an 'Approved' DSS form. > - Tips can be imported **until** the auto-lock timeframe set in the Location's corresponding Pay Cycle. Click ![IMPORT TIPS](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-nwbndlkw.png), select the file to be uploaded, then click 'Open' to import the file. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-b7rtgb9q.png) If there are errors in the import, a message will appear in the center top of the page and no adjustments will be imported. **![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-78a32ags.png)** If the import was successful, the adjusted Tips will be visible in the 'Imported Paid Tips' and 'Imported Payroll Tips' columns. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/tip-management-image-td7v0v4o.png) - **Imported Paid Tips** = Amount of all Tips that have **already been paid** to the Employee in cash. These Tips will be included on Payroll Exports for reporting and tax calculations. - **Imported Payroll Tips** = Amount of all Tips that have **not been paid**. These Tips will be included on Payroll Exports as payments due to the Employee. If additional adjustments to the day's Tips need to be made, the Tip Template can be adjusted and re-imported. This will overwrite the previous import. > [!WARNING] > If Tips are not imported before Payroll is exported, R365 will assume that Cash Tips have already been paid and Credit Tips should be paid via Payroll. This will result in 'POS Cash Tips' totals reported as 'Paid Tips', and 'POS Credit Tips' totals reported as 'Payroll Tips'. Restaurant365 POS (Point of Sale) A system used by businesses to process sales transactions and manage customer payments. Connected to R365 through a [POS integration](/doc/docs/pos-integration-overview). Access rights granted to users or user roles that dictate what actions they can perform within the system. Financial account used to record specific transactions in the general ledger.