--- title: "Create a R365 Support Center Login" slug: "support-center-user-account" description: "Register a Support Center account to create tickets, check status, and reopen closed tickets in Freshdesk—separate from your R365 login." status: "update" updated: 2026-10-09T19:54:11Z published: 2026-10-09T19:54:11Z canonical: "docs.restaurant365.com/support-center-user-account" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Create a R365 Support Center Login The [R365 Support Center](https://help.restaurant365.net/en/support/home) is used to manage support tickets, participate in the community forum, or start a chat with the R365 support team. Learn more about [R365 Support](/doc/docs/r365-support). > [!WARNING] > Your R365 username and password do not apply to the [R365 Support Center](/doc/docs/r365-support). A separate account needs to be created for access. An [R365 Support Center](https://help.restaurant365.net/en/support/home) login is required to: ✔ Create and respond to support tickets ✔ View open and closed tickets ✔ Check the status of tickets ✔ Reopen closed tickets > [!NOTE] > Updates from R365 are sent via email. > > If you did not receive a confirmation email after creating a support ticket, check your **spam folder** and ensure that **ticketreplies@restaurant365.com** is not blocked before submitting a new ticket. --- ## **Creating a R365 Support Center Login** ****1)** Click login in the top ribbon.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ALU29K3Y.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) ****2)** Click **Create an Account.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-NS9EGOMI.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) > [!NOTE] > If logging in using Google or Facebook, users must login using the appropriate credentials. > > Then, click the Profile button to edit required user information. ****3)** A new window will open where the user will enter information.** > [!NOTE] > Fields with a red asterisk * are required. > [!NOTE] > Access to the email address used during account creation is required to complete the activation process. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-63K1G1SU.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) ****4)** Click **Register** to submit the account registration.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4E41ND2Y.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) ****5)** An email from Freshdesk Support will be sent to the email address listed on the newly created account. Click the activation link.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UT5H2N1D.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) ****6)**A new window will open, prompting the user to enter a name, create a password, and then activate and log in to the account.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4SSTRB0Z.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) ****7)** The user will be redirected to the support center home page, where they will see confirmation that the account was successfully activated.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UH3WR119.png?sv=2026-02-06&spr=https&st=2026-10-28T23%3A15%3A41Z&se=2026-10-29T00%3A15%3A41Z&sr=c&sp=r&sig=Kg9xeBqKQ%2FRf%2FzvV9V%2Fq4BK7v6QHGT2E2UuLDQ3T2iU%3D) --- ### FAQ ****Can I use my R365 username and password to log in to the Support Center?**** No. Your R365 credentials don't apply to the Support Center. Create a separate account by following the steps in [Create a R365 Support Center login](https://docs.restaurant365.com/docs/en/support-center-user-account). Learn more about [R365 Support](https://docs.restaurant365.com/docs/en/r365-support). ****I didn't get a confirmation email after creating a ticket. What do I check?**** R365 sends ticket updates by email. Check your spam folder, and make sure ticketreplies@restaurant365.com isn't blocked before you submit a new ticket. See [Create a R365 Support Center login](https://docs.restaurant365.com/docs/en/support-center-user-account). ****What do I need to finish creating my account?**** You need access to the email address you register with. Freshdesk Support sends an activation link to that address. Click the link, enter your name, create a password, then activate and log in. Fields with a red asterisk are required. See [Create a R365 Support Center login](https://docs.restaurant365.com/docs/en/support-center-user-account). ****Can I sign in with Google or Facebook?**** If you log in with Google or Facebook, use the matching Google or Facebook credentials. Then click the **Profile** button to edit your required user information. See [Create a R365 Support Center login](https://docs.restaurant365.com/docs/en/support-center-user-account). Restaurant365