---
title: "Create a R365 Support Center Login"
slug: "support-center-user-account"
description: "Register a Support Center account to create tickets, check status, and reopen closed tickets in Freshdesk—separate from your R365 login."
updated: 2025-08-25T21:58:36Z
published: 2025-08-25T21:58:36Z
canonical: "docs.restaurant365.com/support-center-user-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a R365 Support Center Login

The [R365 Support Center](https://help.restaurant365.net/en/support/home) is used to manage support tickets, participate in the community forum, or start a chat with the R365 support team. Learn more about [R365 Support](/doc/docs/r365-support).

> [!WARNING]
> Your R365 username and password do not apply to the [R365 Support Center](/doc/docs/r365-support). A separate account needs to be created for access.

An [R365 Support Center](https://help.restaurant365.net/en/support/home) login is required to:

✔ Create and respond to support tickets

✔ View open and closed tickets

✔ Check the status of tickets

✔ Reopen closed tickets

> [!NOTE]
> Updates from R365 are sent via email.
> 
> If you did not receive a confirmation email after creating a support ticket, check your **spam folder** and ensure that **ticketreplies@restaurant365.com** is not blocked before submitting a new ticket.

---

## **Creating a R365 Support Center Login**

****1)** Click login in the top ribbon.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ALU29K3Y.png)

****2)** Click **Create an Account.****

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-NS9EGOMI.png)

> [!NOTE]
> If logging in using Google or Facebook, users must login using the appropriate credentials.
> 
> Then, click the Profile button to edit required user information.

****3)** A new window will open where the user will enter information.**

> [!NOTE]
> Fields with a red asterisk * are required.

> [!NOTE]
> Access to the email address used during account creation is required to complete the activation process.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-63K1G1SU.png)

****4)** Click **Register** to submit the account registration.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4E41ND2Y.png)

****5)** An email from Freshdesk Support will be sent to the email address listed on the newly created account. Click the activation link.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UT5H2N1D.png)

****6)**A new window will open, prompting the user to enter a name, create a password, and then activate and log in to the account.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4SSTRB0Z.png)

****7)** The user will be redirected to the support center home page, where they will see confirmation that the account was successfully activated.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UH3WR119.png)

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