--- title: "Resolve Outstanding Payment Types" slug: "resolve-outstanding-payment-types" description: "Steps to resolve outstanding check statuses in R365 by mapping future orders to a liability GL account in the Daily Sales Summary." updated: 2025-08-25T22:00:20Z published: 2025-08-25T22:00:20Z canonical: "docs.restaurant365.com/resolve-outstanding-payment-types" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Resolve Outstanding Payment Types There are instances in which a Check may have the status of 'Outstanding.' Outstanding Checks are often related to Future Orders. To resolve this, Users should update mapping if needed. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/resolve-outstanding-sales-or-payment-types-image-uyl76ybt.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) When Future Orders are entered correctly in the POS, the recommended mapping would be to map to a Future Orders Liability Account. If one does not already exist, Users can create a new GL account for Future Accounts. To properly map the Check, follow these steps. If using an existing GL Account, skip to Step #3: 1. Click **Create** and select **Account**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-HNP78AZI.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) 2. Complete the [GL Account Record as necessary](/doc/docs/gl-account-record) ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/resolve-outstanding-sales-or-payment-types-image-m1iasj82.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) 3. Once the Future Orders Liability Account has been created, or if the correct Liability Account exists, open the Daily Sales Summary for the Outstanding Sale by double-clicking the entry in the grid and click the 'ASSIGN SALES ACCOUNTS' tab ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/resolve-outstanding-sales-or-payment-types-image-9biqqqfy.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) 4. Check the box by the Outstanding Sale to select it, then click 'Update' ![A screen shot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/resolve-outstanding-sales-or-payment-types-image-3ut30ioq.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) 5. From the Sales Account dialog box, select the correct Liability Account for 'GL Account,' whether this is an Existing Account or the Future Orders Account created in steps #1 and #2 The Sales Account Type should be set to 'Standard (none)' ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/resolve-outstanding-sales-or-payment-types-image-qk7yuy7n.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) 6. Click 'Save' to save and update the mapping ![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/resolve-outstanding-sales-or-payment-types-image-85dgjypy.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A54%3A02Z&se=2026-11-13T09%3A54%3A02Z&sr=c&sp=r&sig=EipC%2FgRCvZl%2FRrHOijFwmlfPPDLjyss6s%2B%2F4mBXPjZY%3D) --- ## Outstanding Check Mapping The Outstanding Check has now been mapped to an Account and will be processed appropriately. The process will be as follows: 1) Order Placement - Order is placed for a Future Date - Payment for Order is shown on DSS with the Sales Account listed as 'Oustanding' - Sales Account is mapped to designated Future Orders GL Account - > Distribution would be as follows- > > - Debit: Bank Account > - Credit: Future Orders GL Account 2) Future Date (Order Completion) - On the day of the Future Date, the Sales is shown on the DSS with Payment Type Account as 'Outstanding' - Payment Type Account is mapped to designated Future Orders GL Account (and likely as a 'Paid in Advance' Payment Group) - > Distribution would be as follows- > > - Debit: Future Orders GL Account > - Credit: Sales (Food Sales, Beverage Sales, etc.) POS (Point of Sale) A system used by businesses to process sales transactions and manage customer payments. Connected to R365 through a [POS integration](/doc/docs/pos-integration-overview). Financial account used to record specific transactions in the general ledger.