--- title: "Reset and Update Passwords" slug: "reset-and-update-passwords" description: "Reset or update passwords for R365 users via the Users page. Covers sending temporary passwords for admins and individual users." updated: 2026-08-31T18:25:43Z published: 2026-08-31T18:25:43Z canonical: "docs.restaurant365.com/reset-and-update-passwords" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Reset and Update Passwords User passwords can be reset by both employees as well as their managers or other R365 administrative users. Employees will need to access R365 via a web browser or mobile app to update their password. Auto LogoutWhen a user's password is reset or the user is marked as inactive, they are immediately logged out of all active sessions. --- ## Security **Other users who have the following permissions will be able to update passwords **for** Employees via the User Record or Setup Assistant:** - Administration - Users - View Users - Edit Users - System Setup - Use Setup Assistant These permissions can be added to [custom user roles](https://restaurant365.us.document360.io/doc/docs/custom-user-roles) or [individual users](https://restaurant365.us.document360.io/doc/docs/users-overview-and-security). The [Permission Access report](https://restaurant365.us.document360.io/doc/docs/generating-a-permissions-access-report) can be used to determine which user roles or users already have these permissions assigned. For more information, see [User Setup and Security](/doc/docs/user-setup-security-and-location-access). > Partner Channel Users can have their passwords reset via their [User record or Setup Assistant](https://help.restaurant365.net/en/support/solutions/articles/12000067164-partner-channel-users-multi-instance-login). --- ## Self Reset Employees can reset their password via the web version of R365 or using the R365 mobile app. *Click an option to expand for more information*. #### R365 Web Navigate to the appropriate R365 instance. An employee’s R365 instance is the domain name selected on the app + '.restaurant365.com', or *https://yourdomain.restaurant365.com.* > If unsure of your restaurant's R365 domain name, contact your Manager for assistance. 1. Click the **profile button**, then select **reset password**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-Z7J1AKCJ.png) 2. Enter the **R365 username**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-WROWXF2W.png) 3. Click **send password reset link**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-WMQX3LW8.png) 4. In the email, click **reset password**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-X3AL23LU.png) 5. Enter a new password, then click **save password.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-QYMFT84Z.png) Once the password is saved, the user will be logged in to R365. #### R365 Mobile Passwords can be changed from the Employee User Profile. Learn about [updating user passwords from the mobile app](/doc/docs/r365-app-updating-user-passwords). ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-OKY5G41V.png) ### Self Reset From Login Employees can also reset their password from the login screen using the **Forgot Password** button. *Click an option to expand for more information*. ### How to Reset a Password From Login - Video [Embedded content](https://player.vimeo.com/video/1012414318?h=4c99af5701&badge=0&autopause=0&player_id=0&app_id=58479) #### R365 Web Navigate to the appropriate R365 instance. An employee’s R365 instance is the domain name selected on the app + '.restaurant365.com', or *https://yourdomain.restaurant365.com.* > If unsure of your restaurant's R365 domain name, contact your Manager for assistance. From the login screen, click the **Forgot Password?** link. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-RNBLTISE.png) This will open a new tab. From this tab, users should enter their **R365 username** used to log in to R365. Once the username is entered, click **Send Password Link**. This will send to the employee’s email on file. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-2GBGICUR.png) The user will receive an email from R365 with a custom link to reset their password. This link will only be valid for 30 minutes. To continue with the password reset, click **Reset Password**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4C56CG06.png) A new window will open that prompts users to create a new password. Enter a **new password**. Then, click **Save Password**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-G14VFBYS.png) Once the password is saved, the user will be logged in to R365. #### R365 Mobile Users can tap Forgot Password to reset their password from the login screen. Learn more about [resetting user passwords via mobile](/doc/docs/r365-app-reset-user-password). ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-G9N5RT29.png) --- ## Administrative User Reset Administrative users that have access to the **Setup Assistant** and the User Setup Role have the ability to reset other user's passwords. There are two ways a password can be reset: Setup Assistant, user record, and employee record. *Click an option to expand for more information*. ### Setup Assistant 1. In the **Admin** application, under **System**, click **Setup Assistant**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-7U2DYHLM.png) 2. Expand the **Users & Security** step, then click **Users**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-J8LCMI4C.png) 3. Double click the on the **desired user’s row**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ALPOI7UF.png) 4. Click **Reset Password** to send the user a link to change their password. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-AUB4UT93.png) 5. Enter the **user’s username** then click **Send Password Reset Link**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-WUNOGUWW.png) 6. The user will receive an email with a custom password reset link that will be good for 30 minutes. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-9IONK56R.png) 7. The user that received the password reset will then need to create and save their password. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-62NR79HW.png) ### User Record 1. In the **Admin** application, under **Users & Security**, click **Users**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-HJXZRJ0S.png) 2. Double click the **desired user row**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-23FP6SUV.png) 3. Click **reset password**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-DBVWNS6E.png) 4. Enter the **user’s username** then click **Send Password Reset Link**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-0G8CC4VL.png) 5. The user will receive an email with a custom password reset link that will be good for 30 minutes. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-9IONK56R.png) 6. The user that received the password reset will then need to create and save their password. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-62NR79HW.png) ### Employee Record Navigate to the employee’s [employee record](/doc/docs/employee-record). Navigate to employee records with the [R365 global search bar](/doc/docs/r365-search): 1. Enter all or part of the **employee’s** **name** or **email address** in the global search bar. 2. Select the employee from the results list. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-1745007955784.png) On the **Basic Info** tab, locate the **Access** section at the bottom of the form. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-PUMESZAI.png) From the Access section, click **Reset Password**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-EZAQDI6D.png) A new tab will open where the username associated with the account is entered. Once it is entered, click **Send Password Reset Link**. This will sent the user a link to the email on file for the user. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-H5WKMMXA.png) They will receive an email with a custom password reset link that will be good for 30 minutes. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-8191BNK5.png) The user that received the password reset will then need to create and save their password. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-KMJ8LKGT.png) Restaurant365 Access rights granted to users or user roles that dictate what actions they can perform within the system. A database entry that contains detailed info about an employee, including personal details and employment history.