---
title: "Repoll a Reconciled DSS Entry"
slug: "repoll-a-reconciled-dss-entry"
description: "Unreconcile a bank reconciliation to delete and re-poll a DSS entry, then re-clear transactions and re-approve."
updated: 2026-05-14T20:44:24Z
published: 2026-05-14T20:44:24Z
canonical: "docs.restaurant365.com/repoll-a-reconciled-dss-entry"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Repoll a Reconciled DSS Entry

Repolling a reconciled DSS requires reversing each step taken toward reconciliation. Not every section below will apply — complete only the sections where the described condition is true for the DSS, then complete Section 5 to unapprove and repoll.

| If this is true for the DSS… | Complete |
| --- | --- |
| The DSS date falls in a closed fiscal period | Section 1: Open the fiscal period. |
| Any DSS lines are included in a bank reconciliation | Section 2: Remove DSS lines from the bank reconciliation. |
| Any DSS transactions are matched in Bank Activity | Section 3: Unmatch bank activity transactions. |
| Any matched transaction is part of a bank deposit | Section 4: Unapprove the bank deposit. |
| Always required | Section 5: Unapprove the Daily Sales Summary. |

---

### Section 1: Open the fiscal period.

> Users must have the following permission to manage fiscal periods:
> 
> - Administration → Fiscal Years → Open/Close Periods

If the entry was made in a closed period, the period will need to be reopened on the [legal entity record](/doc/docs/legal-entity-record).

1. Navigate to the Legal entities page.
  1. Open the **Admin** application.
  2. Expand the **Locations** **&** **legal** **entities** category.
  3. Select **Legal entities**.
2. Double click the legal entity associated with the DSS entry.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-YCYROUDB.png)

1. On the Legal Entity record, use the date picker to set the Closed Date to one day prior to the Date of the DSS.
2. Cick **Save** on the Legal entity record.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-52IU32F3.png)

### Section 2: Remove DSS lines from the bank reconciliation.

> Users must have the following permissions to unapprove and edit bank reconciliations:
> 
> - Banking → Bank Recs
>   - View Bank Recs
>   - Edit Bank Recs
>   - Unapprove Bank Recs

1. Navigate to the Bank reconciliation page.
2. Select the desired Bank reconciliation. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-4R5F2KQ7.png)
3. If the Bank reconciliation is approved, **unapprove** it.
  1. If the **Unapprove** option is not available, ensure the fiscal period the bank reconciliation falls in is open.
4. **Uncheck** all transactions associated with the DSS that will be repolled.

> [!TIP]
> **R365 Tip**
> 
> Look for the ‘R’ in the journal entry tab of the DSS to identify rows of the entry that are included in a reconciliation [R].

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-12N6MG26.png)

5. **Save** the **Bank reconciliation.**

### Section 3: Unmatch bank activity transactions.

> Users must have the following permission to unmatch bank activity:
> 
> - Banking → Bank Activity → Process Bank Activity

1. Navigate to the **Bank Activity page**.
  1. Open the **Accounting** application.
  2. Expand the **Banking** category.
  3. Select **Bank activity**.
2. Select the Bank account associated with the DSS.
3. Select the Matched tab.
4. Click **Unmatch** in each row associated with the DSS.

> [!TIP]
> **R365 Tip**
> 
> Look for the ‘D’ in the journal entry tab of the DSS to identify rows of the entry that are included in a deposit [D].
  1. This may include a cash deposit, credit card deposits, and credit card fees.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-S14ANT3L.png)

### Section 4: Unapprove and edit the bank deposit.

> Users must have the following permissions to unapprove and edit bank deposits:
> 
> - Banking → Bank Deposits
>   - Unapprove Bank Deposits
>   - Edit Bank Deposits

If an entry on the DSS is associated with a bank deposit, the bank deposit will need to be unapproved and the associated transaction will need to be unselected from the deposit.

1. Navigate to the Bank Transactions page.
2. Double click into the the Bank deposit. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-H76J9URF.png)
3. Unapprove the Bank deposit.
4. Uncheck the transaction associated with the DSS.
5. Save the bank deposit.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ZTHFWCAN.png)

### Section 5: Unapprove the Daily Sales Summary.

Once all applicable steps above are complete, unapprove the Daily Sales Summary and [re-poll the Daily Sales Summary](/doc/docs/repoll-dsss).

> Users must have the following permissions to unapprove a daily sales summary:
> 
> - Daily Sales → .Unapprove Daily Sales

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-YJ8MGE5T.png)

> [!TIP]
> **R365 Tip**
> 
> Remember to adjust the closed date on the legal entity record if it was updated in step 1.