---
title: "Refund an R365 Payment"
slug: "refund-r365-payment"
description: "Refund an R365 Payment in Funding status from the AP Payment record and reverse the original disbursement."
updated: 2025-06-20T17:58:02Z
published: 2025-06-20T17:58:02Z
canonical: "docs.restaurant365.com/refund-r365-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund an R365 Payment

Organizations using the [R365 Payment Service](/doc/docs/r365-payments-service) can refund R365 Payments that are in the [funding status](/doc/docs/r365-payment-statuses). Refunding an R365 Payment halts the payment process, requests a refund, prevents remittance information from being sent to the vendor, and updates the payment status to ‘action needed’. R365 payments can be refunded from the [AP Payment](/doc/docs/ap-payment-record) record.

---

## Security

To Refund an R365 payment, users must have the following permissions:

- Accounts Payable → AP Payments → Void AP Payments

---

## Refund an R365 Payment

To refund an R365 payment, follow these steps:

*Click steps to expand for additional information and images.*

****1)** Navigate to the [AP Payment](/doc/docs/ap-payment-record) that needs to be refunded.**

Users can search the [AP Transactions page](/doc/docs/ap-transactions) to locate the AP Payment.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-47FM7B3B.png)

> [!NOTE]
> **Only** payments in a ‘funding’ status can be refunded.

****2)** Hover over **action** in the top ribbon/click the **more actions menu (…)** to open the action menu.**

In the New AP Payment Record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-NPEYS19Q.png)

In the classic AP Payment record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-NGR0TVUE.png)

****3)** Select **Refund R365 Payment.****

In the new [AP Payment Record](/doc/docs/ap-payment-record):

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-XZMTBW95.png)

In the classic AP Payment Record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-Z9Z5LGS2.png)

****4) Review** the message then click **refund** in the confirmation window.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-EC2H3NF0.png)