--- title: "Resending Failed/Unsent Payments" slug: "r365-payments-resending-failed-payments" description: "Resubmit R365 Payments in Not Sent status individually or in bulk from the Payment Runs page." updated: 2026-05-15T17:45:13Z published: 2026-05-15T17:45:13Z canonical: "docs.restaurant365.com/r365-payments-resending-failed-payments" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # Resending Failed/Unsent Payments This article covers how to identify and resubmit [R365 Payments](/doc/docs/r365-payments-service) that failed due to an interruption in the payment process or were not sent during user submission. The R365 Payment Status column in [AP Transactions](/doc/docs/ap-transactions) shows the [status of each payment](/doc/docs/r365-payment-statuses) made using the [R365 Payments Service](/doc/docs/r365-payments-service). A payment enters ‘Not Sent’ status if the Payment tab is closed before sending, a connection issue prevents finalization, or 'Send R365 Payments' is not selected before closing the Payments Created window in a payment run. When this happens, the user can [resubmit the payment](/doc/docs/r365-payments-resending-failed-payments#resending-an-individual-payment) for processing. If a payment remains in a Not Sent status, an email is sent to notify the designated R365 Payments contacts listed in the [Payments tab of System Preference](/doc/docs/system-preferences-payments). The payment can then be resubmitted. If multiple payments were not sent, they can be resubmitted in bulk. --- ## Troubleshooting Failed Payments If the payment is still unable to send, try these troubleshooting steps: | Reason | Solution | | --- | --- | | The user closed the Submission Loading page before the payment fully processed, or the connection was interrupted, preventing the payment from completing successfully. | Follow the instructions below to resubmit the payment and wait to see the successful confirmation message. | | The vendor is not correctly setup for R365 Payments, or there is an error in the address and/or email information. | Return to the [Vendor record](/doc/docs/vendor-record) and check that the information is entered correctly. The zip code should not contain more than 6 characters (do not include the 4 supplementary characters), and there should be no special characters in the address fields (.,:;#@-*). | | The vendor’s bank does not accept ACH payments. | Confirm with your vendor that ACH payments are allowed. If not, change the Payment Method on the [Vendor Record](/doc/docs/vendor-record). | | A comma or apostrophe has been entered into the Name, Check Name, or Default Check Memo box under the Vendor Additional Info tab of the [Vendor Record](/doc/docs/vendor-record). | Make sure that the Name, Check Name, and Default Check Memo box under the Vendor Additional Info tab are correctly entered and then resubmit your payment. | --- ## **Resending an Individual Payment** Follow these steps to resubmit an individual payment: *Click steps to expand for additional information and images.* ****1)** In the Accounting application, navigate to [**AP Transactions**](/doc/docs/ap-transactions).** 1. Open the **Accounting** application. 2. Expand teh **Accounts payable** category. 3. Select **AP transactions.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-B4P4CDO0.png) ****2) Double-click** in the row of the desired AP transaction.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-SON84QAM.png) ****3)** Click the **three dots** to open more options.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-8PL6CXFX.png) In the classic view, hover over **action**. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-SADU9OUO.png) ****4)** Click **Send to R365 Payments.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-3P9UGLLI.png) In the classic view: ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-5RHBNOVX.png) --- ## Identifying Payments in Not Sent Status Follow these steps to identify all payments in the Not Sent Status: *Click steps to expand for additional information and images.* ****1)** In the Accounting application, navigate to [**AP Transactions**](/doc/docs/ap-transactions).** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-3UXAZHAV.png) ****2)** Locate the **R365 Payment Status** column.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-6B3BPYNW.png) ****3)** Enter ‘**Not sent**’ in the search field, then hit enter.** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-TTKG67T8.png) ****4)** Click **Save View** to save the view for future use. (*Optional*)** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-LUIRX6CQ.png) ****5)** In the Pop-up window, make desired view selections. (*Optional)*** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-EKRDFNFV.png) - **View Name:** Name of the view that will appear in the drop-down list of saved views. - > [!TIP] > Best Practice > > It is recommended to give the view a distinct name for easy identification. - **Available All Users:** - Leave the checkbox checked to allow the view to be accessible by all users. - Uncheck the checkbox to restrict to the view creator. ****6)** Click **Create View** to save the created view. (*Optional*)** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-EFAJX5G6.png) --- ## Resending Multiple Payments To resubmit multiple payments, follow these steps: *Click steps to expand for additional information and images.* ****1)** In the Accounting application, navigate to [**AP Transactions**](/doc/docs/ap-transactions).** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-QC3AZ1AI.png) ****2)** [**Identify Payments on Not Sent Status**](/doc/docs/r365-payments-resending-failed-payments#identifying-payments-in-not-sent-status) to resubmit.** Users can follow the instructions above to identify not sent payments, use other filters to locate desired payments, or scroll to review. Learn more about [working with list views](/doc/docs/working-with-list-views). ****3) Select** desired AP payments.** Use the checkboxes in the rows to select individually or the checkbox in the column headers to select all within the search. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-KD4J44LX.png) ****4)** Click **Edit Selected.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-6S556V8R.png) ****5)** Click **Send to R365 Payments.**** ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-AETKKDNC.png)