--- title: "R365 Payment Statuses" slug: "r365-payment-statuses" description: "Reference all R365 Payment status values, covering standard flow statuses and exception states with their meanings." updated: 2025-10-14T14:19:31Z published: 2025-10-14T14:19:31Z canonical: "docs.restaurant365.com/r365-payment-statuses" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt > Use this file to discover all available pages before exploring further. # R365 Payment Statuses Users can view the current status of AP Payments processed through the [R365 Payments Service](/doc/docs/r365-payments-service) on the [AP Transactions page](/doc/docs/ap-transactions) or on the [AP Payment record](/doc/docs/ap-payment-record). The history of R365 payment statuses is available in the Activity Feed of the [AP Payment record](/doc/docs/ap-payment-record). --- ## R365 Payment Statuses For payments made using the R365 Payment Service, the R365 Payment Status column or field displays one of the following statuses: #### Regular Payment Flow These statuses represent the typical lifecycle of payments processed through the R365 Payments Service: - **Blank Status** - No action has been taken on the payment. - **Scheduled** - Payment has been [scheduled](/doc/docs/scheduling-a-payment-run) and is awaiting the payment date to begin the payment process. - Payments in a ‘scheduled’ status can be [placed on hold](/doc/docs/hold-an-r365-payment). When an R365 Payment is held, its status reverts to ‘Not Sent’ until resubmitted for processing. - **Processing** - Payment is being processed by R365 Payments. - Payments in a ‘processing’ status can be [placed on hold](/doc/docs/hold-an-r365-payment). When an R365 Payment is held, its status reverts to ‘Not Sent’ until resubmitted for processing. - **Funding** -Payment has been debited from the organizations account. - Payments in a ‘funding’ status can be [refunded](/doc/docs/refund-r365-payment) back to the organization before a payment or remittance is sent to a vendor. When an R365 Payment is refunded, its status reverts to ‘Action Needed’. - **Funded -** The payment has moved to FIS. - **Issued** - Payment has been completed and issued to vendor. - **Cleared** - Payment has been confirmed by the vendor’s bank. #### Special Circumstances Statuses These statuses indicate exceptions or actions that deviate from the regular payment flow: - **Not Sent** - The ‘Send to R365 Payments’ button was not selected in the pop up screen after [submitting a payment run](/doc/docs/paying-vendors-with-r365-payments) or a connection issue prevented the payment from being finalized. When this happens, the user can [resubmit the payment](/doc/docs/r365-payments-resending-failed-payments) for processing. - R365 Payments contacts will receive reminder emails for payments in the Not Sent status unless they have opted out in [System Preferences](/doc/docs/system-preferences-payments). - **Removed** - The [scheduled](/doc/docs/scheduling-a-payment-run) payment has been [cancelled](/doc/docs/cancelling-a-scheduled-payment-run) and will not process on the scheduled date. - **Action Needed** - An error has occurred within payment processing. Please contact [Support](https://help.restaurant365.net/en/support/home#contact) for assistance. - **Refunding** - A refund has been initiated and is in progress. - **On Hold** - There was an issue funding the payment. Please contact [Support](https://help.restaurant365.net/en/support/home#contact) for assistance. - **Submitted** - The payment has been submitted but has not been issued to the vendor. Please [contact Support](https://help.restaurant365.net/en/support/home#contact) for assistance. - **Voided** - Payment has been voided. - **Refunded** - A refund has been issued for the payment. --- ## R365 Payment Statuses in AP Transactions The [AP Transactions](/doc/docs/ap-transactions) page displays the current status of all AP payments that were made using R365 Payments and information about when the status was last updated. The following columns provide information about the current status: - R365 Payment Status - Current status of the payment. - Status Last Updated - Date when the R365 Payment Status was most recently updated. If these columns do not appear in the table, select the Show/Hide Columns drop-down and select the checkbox next to each column to include. ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/12146510244/original/DLOUTkJo13tmD1syuvNUYag1DemyFEMCPA.png?1721248569) --- ## R365 Payment Statuses in the AP Payment Record The [AP Payment record](/doc/docs/ap-payment-record) contains information about the status of the payment, including the following fields: - R365 Payment Status - Current status of the payment. - Status Last Updated - Date when the R365 Payment Status was most recently updated. ![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-LG191IJ6.png)