---
title: "R365 Hire (Powered by CareerPlug)"
slug: "r365-hire-overview"
description: "Overview of R365 Hire (CareerPlug): automates interview scheduling, syncs hired applicants to R365 employee records, and links to CareerPlug Help."
status: "update"
updated: 2026-10-27T14:35:27Z
published: 2026-10-28T05:00:00Z
canonical: "docs.restaurant365.com/r365-hire-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# R365 Hire (Powered by CareerPlug)

R365 Hire (powered by CareerPlug) is an integrated hiring and employee development solution. R365 Hire streamlines interview scheduling and reduces back-and-forth communication with candidates. Automated scheduling tools coordinate interviews and help keep the hiring process on track.

R365 Hire (powered by CareerPlug) is available in three tiers — R365 Hire, Hire Essentials, and Hire Pro — each offering a different level of applicant tracking and onboarding functionality.

For setup instructions, feature walkthroughs, and troubleshooting guidance, refer to the CareerPlug Help Center [h](https://support.careerplug.com/)[ttps://support.careerplug.com/.](https://support.careerplug.com/.)

---

## R365 Hire Tiers

R365 Hire (powered by CareerPlug) offers three tiers. Only one tier can be active at a time.

| Tier | What it includes | Onboarding & I-9 | Prerequisite |
| --- | --- | --- | --- |
| **R365 Hire** (legacy) | Available to existing customers only. | N/A | None |
| **Hire Essentials** | Applicant tracking only: job postings, receiving applications, scheduling interviews, and messaging candidates. | No onboarding step. No I-9 handling. | None |
| **Hire Pro** | Everything in Hire Essentials, plus onboarding and employee lifecycle tools inside CareerPlug: a 90-day onboarding workflow, Pulse, retention tools, referrals, and PartnerHub. | Onboarding and I-9 handling take place inside CareerPlug. | Requires [R365 Payroll](/doc/docs/payroll-process-overview). |

> When Hire Pro is active, the Employees page in R365 displays a **Payable employees need I-9 review** card that opens the Hire app. Learn morea bout the [Employees page](/doc/docs/employees-page).

---

## Navigation

****Navigation from R365****

To open Hire, select **Hire** from the left navigation rail.

- **R365 Hire** (legacy) - Hire opens in a new browser tab (login credentials for that system are required).
- **Hire Essentials / Hire Pro** - Hire opens through single sign-on (SSO) with your R365 account.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-UW2CPQIU.png?sv=2026-02-06&spr=https&st=2026-10-31T23%3A27%3A36Z&se=2026-11-01T00%3A27%3A36Z&sr=c&sp=r&sig=6w2iAnu%2FmwPGL55l3%2BXrdCky0O%2BEgGcHuaC%2By10w7%2FM%3D)

---

## CareerPlug Help Center

The **CareerPlug Help Center** contains documentation and support resources for R365 Hire (powered by CareerPlug), including setup instructions, feature walkthroughs, and troubleshooting guidance.

Access the CareerPlug Help Center: [support.careerplug.com](https://support.careerplug.com/)

---

## Hire to R365 Employee Data Integration

When an applicant is hired in R365 Hire, applicant data is transferred to Restaurant365 and creates an [employee record](/doc/docs/employee-record).

The following information syncs from Hire to R365 during record creation:

- Legal First Name
- Middle Name (optional)
- Legal Last Name
- Phone Number
- Email Address
- Employee Address
- Start Date (Hire Date)
- Pay Type

An email address is required to create an employee record in R365.

---

## Setup

****User Management****

R365 Hire user access is managed directly in R365 Hire (powered by CareerPlug).

Learn more about [managing R365 Hire users](https://support.careerplug.com/onboard-new-hires?hsLang=en#employee-access) [support.careerplug.com]

---

### FAQ

#### Are my R365 Hire and R365 login credentials the same?

It depends on the [tier](/doc/docs/r365-hire-overview#hire-tiers) enabled:

- For **Hire Essentials** or **Hire Pro**, R365 Hire (powered by CareerPlug) uses **single sign-on (SSO)**, so there is no separate login.
- For the **R365 Hire (legacy)** tier, R365 Hire and R365 each retain different login credentials, and users need separate credentials for each.