---
title: "R365 App: Reset User Password"
slug: "r365-app-reset-user-password-1"
updated: 2026-02-19T16:22:42Z
published: 2026-02-19T16:22:42Z
canonical: "docs.restaurant365.com/r365-app-reset-user-password-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Password (Mobile)

Users can reset their password in the R365 app from the [user profile](/doc/docs/mobile-profile-screen), or by using the **Forgot password** option when the user profile is not accessible.

Auto LogoutWhen a user's password is reset or the user is marked as inactive, they are immediately logged out of all active sessions.  

---

## Update a Password

To update a password via the R365 app, follow these steps:

*Click steps to expand for additional information and images.*

****1)** Navigate to the **user profile** and tap **Update password****

1. Select **More** from the bottom tab bar.
2. Select **View profile**.
3. Tap **Update password**.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-L1NQZAUQ.png)

****2)** Username is pre-filled. Once the username is verified, tap **Send Password Reset Link**.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-IIXXVCPT.png)

****3)** If there is an account associated with the entered username, a **reset password link** will be sent to the associated email address.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-8SPRLO45.png)

****4)** Navigate to the email inbox associated with the account, open the email from R365, and tap the **Reset Password** link.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-83PY8NAH.png)

****5)** Users will be prompted to enter a **new password**. Tap **Save Password** to continue.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-SP33QJ1O.png)

****6)** The password is now updated. **Log in** with the new password to continue.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-6N8TJ321.png)

---

## Forgot Password

When the user profile is not accessible, follow these steps to update the password:

*Click steps to expand for additional information and images.*

****1)** Enter the correct **username** and tap **Continue**.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-948J7KQB.png)

****2)** Users that belong to more than one R365 instance will need to select the one they plan to log in to, and then tap **Continue**. Users that only belong to one instance can skip to step #3.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-9DXBA30M.png)

****3)** From the password screen, tap the **Forgot Password?** button.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-JPNDBJAT.png)

****4)** Enter the username associated with the account.**

> [!NOTE]
> If the username is already entered, verify that it is entered correctly.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-ZHR6OM0Y.png)

****5)** Once the username is verified, tap **Send Password Reset Link**.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-C5RELD8U.png)

****6)** If there is an account associated with the entered username, a **reset password link** will be sent to the associated email address.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-8SPRLO45.png)

****7)** Navigate to the email inbox associated with the account, open the email from R365, and tap the **Reset Password** link.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-83PY8NAH.png)

****8)** Users will be prompted to enter a **new password**. Tap **Save Password** to continue.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-PZ3ZSSVH.png)

****9)** The password is now updated. **Log in** with the new password to continue.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-6N8TJ321.png)