---
title: "Barcode Scanning: Barcode Not Found"
slug: "r365-app-barcode-scanning-barcode-not-found"
description: "When a scanned barcode is unlinked, link it to a purchased item to continue scanning. Requires internet connection and Edit Purchased Item permission."
updated: 2026-02-09T23:02:57Z
published: 2026-02-09T23:02:57Z
canonical: "docs.restaurant365.com/r365-app-barcode-scanning-barcode-not-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Barcode Scanning: Barcode Not Found

When scanning items into an [inventory count](/doc/docs/r365-app-create-and-enter-inventory-counts), [waste log](/doc/docs/r365-red-app-waste-logs), [donation log](/doc/docs/r365-red-app-entering-donation-logs), or [item transfer](/doc/docs/r365-app-create-and-edit-item-transfers), users may encounter a 'Barcode Not Found' message. This occurs when a **barcode** has **not** been previously **linked** to a **purchased item.** This prompt requires users to either cancel or link the barcode to an item before continuing.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-VT9UJ37I.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A38%3A26Z&se=2026-10-27T08%3A38%3A26Z&sr=c&sp=r&sig=vYJXtakurhjnvZjlA6ImQEJfRk9uo0WEKNKG5he8Dvw%3D)

Users must have the following **permission** to link the barcode to an item:

Food → Purchased Items → Edit Purchased Item

---

## Link a Scanned Barcode to an Item

> [!WARNING]
> Users can only link a new barcode when the device is **connected to the Internet**. This cannot be done when the device is offline.

Follow the steps below to link a scanned barcode to an item:

*Click steps to expand for additional information and images.*

****1)** Select **Link to item** on the ‘Barcode not found’ message.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-E80GVJC4.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A38%3A26Z&se=2026-10-27T08%3A38%3A26Z&sr=c&sp=r&sig=vYJXtakurhjnvZjlA6ImQEJfRk9uo0WEKNKG5he8Dvw%3D)

****2)** **Search** for the scanned item on the ‘Link to item’ screen.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-LWUKNCYM.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A38%3A26Z&se=2026-10-27T08%3A38%3A26Z&sr=c&sp=r&sig=vYJXtakurhjnvZjlA6ImQEJfRk9uo0WEKNKG5he8Dvw%3D)

****3)** Tap to select the correct item and then tap **Link to item**.**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-LK3230SC.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A38%3A26Z&se=2026-10-27T08%3A38%3A26Z&sr=c&sp=r&sig=vYJXtakurhjnvZjlA6ImQEJfRk9uo0WEKNKG5he8Dvw%3D)

****4)** A notification will confirm that the **barcode was linked to the item**. Continue [entering the inventory counts](/doc/docs/enter-an-inventory-count-mobile).**

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-J70M61VK.png?sv=2026-02-06&spr=https&st=2026-10-27T07%3A38%3A26Z&se=2026-10-27T08%3A38%3A26Z&sr=c&sp=r&sig=vYJXtakurhjnvZjlA6ImQEJfRk9uo0WEKNKG5he8Dvw%3D)