---
title: "Troubleshooting Item Costing Issues"
slug: "item-costing-off"
description: "Fix item costing issues by running Verify Item Setup and Update Recipe Costs, then checking UofM mappings and location records."
updated: 2024-07-19T17:40:27Z
published: 2024-07-19T17:40:27Z
canonical: "docs.restaurant365.com/item-costing-off"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Item Costing Issues

Depending on the setting you’ve chosen for an item, its inventory cost is either automatically calculated based off previous AP invoices / commissary orders or is manually entered and maintained.

---

## **Troubleshooting Costing Issues**

When an item’s cost isn’t automatically updating or is higher or lower than expected, it is always advisable to first try running the **Verify Item Setup** first and then the **Update Recipe Costs** functions. These are located in the top right corner of the Items page and Recipes (Classic) page, respectively. They allow the rest of the system to process any recent adjustments to [units of measure](/doc/docs/units-of-measure) and item/recipe setups.

If running these functions still is not producing the expected cost, make sure the item’s [units of measure](/doc/docs/units-of-measure) are mapped out correctly for conversion purposes. Another common area to check for is if the item has any active [item locations](/doc/docs/item-location-records), as these are designed to override the general item costing process for each associated location. If assistance is still needed, please contact R365 Support.

Quick videos on troubleshooting costing issues:

1. [Fixing UofM's related to Costing Issues](https://www.dropbox.com/s/tcjz18ubkd4imv4/Troubleshooting%20Costing%20Final.mp4?dl=0)
2. [Troubleshooting Costing Issues](https://www.dropbox.com/s/q6z6r4jzbju0f42/Troubleshooting%20Costing%20Part%202.mp4?dl=0)

---

## **Resolving Costing Issues**

This video reviews the process of updating inventory cost errors entered on [inventory counts](/doc/docs/inventory-counts-overview-security). While the information provided covers updates to legacy stock counts, a similar process can be applied to the Smart Ops [inventory counts](/doc/docs/inventory-counts-overview-security).

[Embedded content](https://player.vimeo.com/video/555456809)