---
title: "How do I log in to my FTP account?"
slug: "how-do-i-log-in-to-my-ftp-account"
description: "Log in to the R365 FTP site using provided credentials via an FTP client or browser."
updated: 2025-08-28T15:54:15Z
published: 2025-08-28T15:54:15Z
canonical: "docs.restaurant365.com/how-do-i-log-in-to-my-ftp-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I log in to my FTP account?

We offer access to an [FTP site](/doc/docs/ftp-site-overview) as an optional way to help you manage various aspects of your database:

- [AP invoices](/doc/docs/ap-imports-overview)
- [bank activity data](/doc/docs/bank-activity-manual-import-and-export)
- [AR invoices](/doc/docs/ar-invoice)
- [journal entries](/doc/docs/journal-entries-overview)
- [POS data](/doc/docs/pos-integration-overview) (for qualifying POS systems)

Currently, R365 stores your FTP site credentials internally and provides them to you during [setup](/doc/docs/ftp-site-setup). If you lose track of them, you can access the email in which we initially provided the data.

If you've lost track of your email or we provided the credentials to someone else in your organization that you can't identify, simply create a [ticket](/support/tickets/new) and fill out the fields as follows:

| Field | Value |
| --- | --- |
| Subject | "FTP Credentials" |
| Database | the portion of your database URL between "https://" and "restaurant365.com" |
| Category | Vendor Integrations, Bank Activity, Docs to Process |
| Description | simply explain that you've lost track of your credentials and need a reminder |

We'll be happy to help you!

If you don't yet have an FTP site and would like to request one, submit a ticket just like the one above, but make the following modifications:

| Subject | "FTP Site Setup Request" |
| --- | --- |
| Description | let us know that you'd like to set up an FTP site |

We'll reply requesting additional information and get you on your way.