---
title: "Hold an R365 Payment"
slug: "hold-an-r365-payment"
description: "Place an R365 Payment on hold from the AP Payment record to pause disbursement when a payment issue arises."
updated: 2026-07-11T06:52:41Z
published: 2026-07-30T07:30:14Z
canonical: "docs.restaurant365.com/hold-an-r365-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.restaurant365.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hold an R365 Payment

Organizations with the [R365 Payment Service](/doc/docs/r365-payments-service) have the option to hold payments that are in the ‘[scheduled’ or ‘processing’ status](/doc/docs/r365-payment-statuses). Holding an R365 Payment pauses the process and returns the held payment to a ‘not sent’ status until it is resubmitted. When a payment is held, funds are not pulled from the organization’s account, and the vendor will not receive funds or remittance messages. R365 payments can be held from the [AP Payment](/doc/docs/ap-payment-record) record.

---

## Security

To hold an R365 payment, users must have the following permissions:

- Accounts Payable → AP Payments → View AP Payments
- Accounts Payable → AP Payments → Void AP Payments

---

## Hold an R365 Payment

To hold an R365 Payment, follow these steps:

*Click steps to expand for additional information and images.*

****1)** Navigate to the [AP Payment](/doc/docs/ap-payment-record) that needs to be held.**

Users can search the [AP Transactions page](/doc/docs/ap-transactions) to locate the AP Payment.

1. Open the **Accounting** app.
2. Expand **Accounts payable**.
3. Select **AP transactions**.
4. Navigate to the **AP transactions** tab. This is the default tab.
5. Click the **AP payment** that needs to be held.

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-7XGZGOM0.png)

> [!NOTE]
> **Only** payments in ‘scheduled’ or ‘processing’ status can be held.

****2)** Hover over **Action** in the top ribbon/click the **three dots** to open the action menu.**

In the New AP Payment Record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-8R5IU6AI.png)

In the classic AP Payment record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-FK8E7Q5K.png)

****3)** Select **Hold R365 Payment.****

In the new AP Payment record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-QGG8N847.png)

In the classic AP Payment record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-KGWWTHW7.png)

****4)** Click **confirm hold** in the confirmation window.**

In the new AP Payment record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-H9DBUEK6.png)

In the classic AP Payment record:

![](https://cdn.us.document360.io/5c9d1111-0c69-4e96-8910-d7f2750fdc9d/Images/Documentation/image-6BVZA26B.png)